KnowledgeBase Answers

Which Apogee interfaces are compatible with Windows?

• Apogee Mic & Jam using the ASIO4All driver
• The following Apogee interfaces are compatible using the Apogee USB ASIO driver and Apogee Maestro software (downloadable from this website):
  • Apogee Groove
  • ONE for iPad & Mac
  • ONE for Mac
  • Duet for iPad & Mac
  • Quartet
• Note that these legacy Apogee interfaces aren’t compatible with Windows:
  • Duet Firewire
  • Duet 2
  • ONE revision 1
  • Ensemble Firewire
  • Symphony I/O Mk1 USB

What are the computer requirements for using Apogee interfaces on Windows machines?

• Windows 10 Enterprise, Pro or Home Editions (64-bit) – Anniversary Update or greater
• Intel i3 Processor or greater
• At least 4GB Ram, 8GB strongly recommended

Here is the compatibility list as of September 2017.

macOS High Sierra (10.13) Compatible

Duet 2
Element Series
Ensemble Thunderbolt
GiO
Groove
Symphony I/O
Symphony I/O Mk II
Symphony Thunderbolt
Symphony 64 PCIe

macOS High Sierra (10.13) Compatible, iOS 11 Compatible*

Duet for iPad and & Mac (iOS Lightning cable sold separately)
JAM
JAM 96k for Mac and Windows
JAM 96k for iPad & Mac
MiC
MiC 96K for Mac and Windows (iOS Lightning cable sold separately)
MiC 96k for iPad and Mac
One for Mac (iOS connectivity kit sold separately)
One for iPad and Mac
One (2009)
*Known issue with 48kHz sample rate. 44.1kHz sample rate works as expected.
Click for more info and workaround for this issue
Quartet (iOS Lightning cable sold separately)
Symphony I/O
Symphony Thunderbolt

macOS High Sierra (10.13): Not Supported

Duet FireWire (2007)

Duet Firewire users updating to macOS High Sierra can expect the same performance as with previous OS versions. Although Apogee discontinued official support of this product with the release of OS X El Capitan, we will continue to make the current installer packages available on our website.

Ensemble FireWire (2006)

No. The 2015 and 2016 12″ MacBook, shown here, do not include a Thunderbolt port. They only have a USB-C port. The Thunderbolt 3 to Thunderbolt 2 adapters will not work with these MacBooks, despite using the same-size connectors. Apogee Thunderbolt devices will work with the 2016 MacBook Pro with Touch Bar, as discussed in this post. It should be noted that Thunderbolt 3 ports look exactly like USB-C ports and their cables also look similar. This can get a little confusing, so here are a few basic rules to help clear up any questions about connectivity:

• USB-C and Thunderbolt 3 have the same-size port and the same-size connector for their cables. Since USB-C and Thunderbolt 3 ports look exactly the same, you will need to make sure your Mac has Thunderbolt 3 capabilities before using it with an Apogee Thunderbolt device and an Apple Thunderbolt 3 to Thunderbolt 2 adapter.
• A Mac with Thunderbolt 3 ports, such as the 2016 MacBook Pro with Touch Bar, can use it’s Thunderbolt 3 ports to connect to any Thunderbolt 3 device, USB-C device, and Thunderbolt 2 or Thunderbolt 1 device if you use the Apple Thunderbolt 3 to Thunderbolt 2 adapter.
• A Mac with only USB-C ports, such as the 2015 and 2016 12″ MacBook, can NOT connect to any Thunderbolt device, even when using adapters. It can connect to USB-C devices and other types of USB devices, using the proper adapters.

Yes, it is perfectly fine for any of our devices to remain plugged in and connected to your Mac (or iOS device). There is no harm in the device remaining powered up while you’re not using it.