Q: Does Groove work with iOS devices (iPhones/iPads)?
A: Only with newer iPads & iPhones that have USB-C ports built-in. If the iPad has a Lightning port the answer is No. This is becauseGroove is a high-performance headphone amplifier and DAC designed to power the most demanding premium headphones. Lightning-only iOS devices simply do not provide enough power for high quality headphone drivers, but the newer USB-C equipped devices do.
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Does Groove work with USB on-the-go devices?
Q: Does Groove work with USB on-the-go devices?
A: No. Groove is a high-performance headphone amplifier and DAC designed to power the most demanding premium headphones. On-the-go devices simply do not provide enough power for high quality headphone drivers.
How do I update the firmware on Big Ben?
Updating Big Ben’s firmware requires a hardware EPROM swap. If you feel you need to update the firmware or are experiencing any issues with your Big Ben, please contact Apogee Technical Support.
Should I purchase an Apogee product or an Avid product?
If you plan to purchase the latest version of Pro Tools for OS X or Windows, then Avid is your best choice. If you plan to run multiple audio applications on Apple OS X – such as Logic Pro X, GarageBand, or Ableton Live – and would also like the added flexibility of direct connectivity to Apple iOS devices, Apogee is your only choice.
The Avid Pro Tools | Duet and Pro Tools | Quartet do not feature direct connectivity to Apple iOS devices.
Why is Apogee teaming up with Avid for Pro Tools | Duet and Pro Tools | Quartet?
From the early days of the AD-8000 to the present, Apogee’s flagship products have been designed to function seamlessly with Pro Tools systems running on Apple Mac computers. Apogee has always worked closely with Avid to enhance the performance of Pro Tools, the DAW of choice for countless producers, artists, broadcasters, and post facilities.
For over 25 years, Apogee has delivered the finest audio converter systems for Apple-based DAWs, and very often, for the most discriminating Pro Tools users. To serve this market even better, Apogee has become an Avid Connectivity Partner, enabling Avid to offer these two exciting new bundles. Avid and Apogee are excited to introduce the finest professional desktop recording system: the new Avid Pro Tools | Duet and Pro Tools | Quartet.
Can I use the Pro Tools | Duet or Pro Tools | Quartet with my Mac?
Yes! Avid Pro Tools | Duet and Pro Tools | Quartet will work with the Apple Core Audio drivers that are standard on every instance of Mac OSX.
I need technical support for my Pro Tools | Duet or Pro Tools | Quartet. Who do I contact?
Please contact Avid’s technical support department for any inquiries about these products.
What does Apogee’s Avid partnership mean for other Apogee products (such as JAM, MiC, ONE, and Symphony I/O)?
Apogee continues to research and develop the world’s most advanced digital audio hardware technology. The company delivers the finest audio quality available to the Apple OS X and iOS platforms – that is Apogee’s primary mission, and they have no plans to change.
With the release of Pro Tools | Duet and Pro Tools | Quartet, Is Apogee now supporting Windows?
Apogee is exclusively an Apple OS X and iOS hardware and software developer. Avid has developed Windows audio drivers for Pro Tools | Duet and Pro Tools | Quartet for use with Pro Tools 11. These cannot be used with Apogee’s Duet or Quartet.
When you purchase an Avid Pro Tools | Duet or Pro Tools | Quartet bundle, Avid will provide all of the necessary drivers/software for Windows and you will benefit from the technical support provided by Avid’s Tech Support Team.
Pro Tools | Duet and Pro Tools | Quartet will fully function with Pro Tools on Windows systems. You can also use Pro Tools 10/11 on OS X, utilizing Mac OSX Core Audio drivers.
I am a reseller who has purchased Pro Tools | Duet or Pro Tools | Quartet through Avid…How do I check on the status of my order?
Please contact Avid’s sales team directly for any questions relating to these products.