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Power Supply Information: Symphony I/O (mk1)

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The Symphony I/O (original mk1 model) uses a special power supply board that is separate from the main board and it has the following specifications:

NOTE: This part is not available for purchase from Apogee

Symphony I/O Dante – How do I get a Symphony I/O MkII Dante System & how does it work?

General Information:

Apogee Symphony I/O MkII has an available Dante+PTHD audio networking Option Card configuration beginning in Summer 2019.

Complete Symphony I/O MkII Dante+PTHD configured systems can be ordered from an Authorized Dealer. Use our Dealer Locator to find Authorized Apogee Dealers around the world:
https://apogeedigital.com/dealer-locator

Compatible Symphony Dante+PT configurations:
– Symphony MkII with Dante+PT card only, no thunderbolt card
– Symphony MkII with Thunderbolt and Dante+PT cards in same chassis

See Configuration Details on our Dante Product Page: https://apogeedigital.com/products/symphony-io/dante

*Audio IO Module cards that can be used in above configurations:
– 16×16 original
– 16x16mkII
– 8×8 original (all variants)
– 8x8mkII
– 2×6 original (If in chassis with 2nd module card, 2×6 will only work in TOP slot)
– 2x6SE (If in chassis with 2nd module card, 2×6 will only work in TOP slot)
– 8 mic pre module card

(Incompatible cards: A16IP and A16OP listed page 12 of MkII User’s Guide – April 2017:
https://apogeedigital.com/support/symphony-io-mk-ii#tab-id-2 )

Conversion:

NO END-USER SHOULD BE INSTALLING DANTE OPTION CARDS THEMSELVES

Requires disassembling chassis and therefore is not end-user installable.
Symphony MkII chassis needs special firmware to enable Dante+PT recognition.
This firmware is already installed on Symphony mkII Dante+PT units ordered from the factory.

End users can order pre-made Dante+PT or Dante+PT + Thunderbolt Symphony configurations from an Authorized Dealer
For End User’s who already have a Symphony MkII, It must be sent to Authorized Dealer/Distributor/Repair Center for Dante+PT Card installation.

The following units can be converted:
     – Symphony MkII Thunderbolt
     – Symphony MkII *Pro Tools HD
     – Symphony MkII with both Thunderbolt & *Pro Tools

*Pro Tools HD option cards will be replaced with Dante+PT cards. See Dealer/Distributor for pricing.

NOTE: Symphony units with SoundGrid option card must be sent to Apogee in the US for conversion (fee applies)

Operation:

Dante+PT interface mode:

No Apogee software is required. All Symphony functions controlled through front panel.
Audinate’s Dante Controller app is required for network audio routing and control. Details here: https://knowledgebase.apogeedigital.com/pending/getting-started-step-by-step-with-symphony-i-o-dante/

Note: Apogee Network Control software available late 2019.

Thunderbolt interface mode:

Run normal Symphony MkII 3.1 system software installer* for Thunderbolt operation.

*Do NOT perform firmware update if have Thunderbolt & Dante+PT cards. IGNORE firmware mismatch error messages as performing update will make Dante+PT card stop working!!

Are my Apogee’s outputs DC Coupled for Control Voltage (CV) use?

Control Voltage is the voltage used to control an analog circuit, like VCA’s, VCO’s all that kind of synthesizer stuff.

Note that DC coupled means there are no capacitors in the audio path of the circuit. Just because a device is DC Coupled does not automatically mean it will pass DC content. This is because there are many active ways of removing DC content. The AD16x and DA16x for instance are entirely DC coupled. But neither of them will pass DC.
The following Apogee products will pass DC to the analog output for Control Voltage:
  • Symphony I/O MkII – All modules
  • Original Symphony I/O – All modules

That’s it as of 7/1/2019

Note that the Symphony module cards are DC Coupled AND pass DC for Control Voltage on the analog outputs.

Why does my Ensemble Thunderbolt needs to be replugged every time I turn it on?

Are you powering the Ensemble On/Off just from the front power button, or cutting power completely such as via a Power Strip or Power Conditioner?

The Thunderbolt card in the Ensemble is separate from the rest of the circuitry of the Ensemble.

When you power off the Ensemble Thunderbolt via the soft button on the front, the Audio Device circuitry turns off but the Thunderbolt card remains active. This is so any other devices daisy chained to the Ensemble remain connected to the computer.

If you power off the unit by fully removing AC power, pulling the rear plug or powering off a power conditioner, you may find that afterward you need to Wake this Thunderbolt card again, by reconnecting the cable to it so the card knows to look for a computer.

 

Follow the recommended power up method here: https://knowledgebase.apogeedigital.com/ensemble-thunderbolt/power-up-order-for-ensemble-thunderbolt/

What are the analog and digital in/out numbers in my recording software for Element & Ensemble Thunderbolt?

Apogee interfaces provide a driver-supplied label for each input and output channel (see this video for an example in Logic: https://apogeedigital.com/blog/apogee-element-tutorial-enable-logics-io-labels)

If your DAW (recording software) does not read this and only shows the channel number, use this guide to match the channel numbers with your Element or Ensemble interface:

Element 24

Element 46

Element 88

Ensemble Thunderbolt (Inputs)

Ensemble Thunderbolt (Outputs)

RMA: Can I get a unit loaned to me while mine is in for repair?

Apogee does not have any type of loaner units or advanced replacements available.

As we are a manufacturer and not a rental facility we don’t have the type of used stock of all the products we’ve ever made that would make it possible to provide loaners for customers.  We certainly empathize with your situation, and all our customers who need repairs, as most all of our customers are professional audio engineers and sound facilities, so we do get this question a lot.

If you are studio owner or facility in need of a loaner during a time of repair the best method is to contact a local gear rental facility. Here is a non-comprehensive list of rental houses in major metropolitan areas: https://knowledgebase.apogeedigital.com/rma/rma-where-can-i-rent-apogee-gear/

RMA: Where can I rent Apogee gear?

Apogee gear is often available at Rental Facilities in or near most major metropolitan areas. Here is a non-comprehensive list to help you search for a facility near you:


Los Angeles:

New York:

Nashville:

Atlanta:

London:

If you need another city just Google “Audio Rentals” in your city!

RMA: Can you repair my older Apogee gear?

Apogee is able to provide repair services for all of our current products.

For discontinued Legacy Products, see the following list:

Apogee still services the following products. In some cases, the unit may not be fixable due to lack of specific parts and/or labor costs:

  • AD-16x
  • DA-16x
  • x-option cards (x-firewire, x-symphony, x-hd, x-video)
  • Rosetta 200
  • Rosetta 800
  • Big Ben
  • Duet Firewire
  • Ensemble Firewire

*Apogee can no longer service the following due to discontinuation of component parts or substitutes by the supplier, excessive labor costs, etc.

  • AD-8000 (all variants)
  • Trak2
  • Ambus cards
  • PSX-100
  • Rosetta AD
  • AD-16 (non-x units)
  • DA-16 (non-x units)
  • Symphony 64 PCIe
  • Symphony 32 PCIe
  • Symphony 32 PCIe
  • MINI products (MINI-ME, MINI-DAC, MINI-MP)
  • All products made before 1999

If you would like to upgrade your Apogee product, please contact our Sales Department. In some instances there may be an upgrade path: http://www.apogeedigital.com/ask-apogee-2

*If your Apogee product has sentimental value or you are attached to the “sound”, please contact our Support Department and we will do our best to help you: https://www.apogeedigital.com/support

Am I still eligible to get four Apogee FX Rack plugins free?

We understand many previous owners of the Ensemble Thunderbolt and Element Series hardware are still trying to claim the promotion of four free Apogee FX Rack plug ins. This was a limited time promotion available from October 17 – December 30, 2018.  Previous owners needed to claim this promotion by registering again between these dates. This was reflected at the bottom of all emails sent, which can be found still in our Blog > Announcements page of our website.  Please see the following screenshot example of the notification.
If you are an owner of an apogee product, you must fully register within the promotion period through this link: http://www.apogeedigital.com/support/register
 
Source posted October 17, 2018
https://www.apogeedigital.com/blog/fx-rack-announcement