Author Archive

How do I move to a new computer with my Symphony I/O MKI series?

When considering the move to a new computer there are a number of considerations.

  • What connection, or Audio Interface Mode, are you currently using?
  • How many channels of I/O are in your Symphony I/O MKI?
  • What ports will you have on the new Mac?
  • What OS version will be on the new Mac?

Symphony I/O MKI can be connected to your computer three ways, via USB AIM, Symphony AIM with a Symphony 64 PCIe card or Thunderbridge, or PT HD AIM with a PT HD card like HD Native or HDX.

USB AIM – Direct connection over USB cable

If you currently use the USB AIM the move is simple.  All Macs will have USB ports.  So you only need to confirm the new computer will have macOS 10.15 Catalina or lower.

If you are looking at a newer Mac with macOS 11.0 forward the MKI USB mode is not compatible, so you might consider moving your cards to a Symphony I/O MKII chassis.

Note – Symphony I/O in USB AIM can use a max of 16 inputs and 16 outputs at 96k. You are able to prioritize your i/o by customizing the routing in Maestro.

Please Contact Support if you have questions about moving from a MKI to a MKII chassis, and to check your I/O Modules are compatible.

Symphony AIM – Symphony 64 PCIe/Thunderbridge

If you currently use the Symphony Mode, you will need to consider two factors, ports or PCIe slots on the new computer, and OS compatibility.

Symphony 64 PCIe and Thunderbridge are compatible up to 10.14 so the new computer must be able to run 10.14 Mojave or lower.  Some newer Macs like the 2020 MacPro Tower cannot roll backwards so please check OS version of the new computer to be sure it can run 10.14 Mojave.

Since many newer Macs do not have PCIe slots first check if your new computer has a Thunderbolt port.  The Thunderbridge can connect directly to this port, or if you have the Symphony 64 PCIe card it can be placed in a Thunderbolt housing.  We recommend the Magma ExpressBox single slot housing, but you could look at other larger housings with more slots if you have other PCIe gear you wish to use with your new computer.  Avoid the Sonnet brand single card chassis, as it does not have enough power for Symphony 64 card.  Multi-rail Sonnet chassis are OK.

https://www.onestopsystems.com/product/expressbox-1t

If you wish to use a newer OS version, like 10.15 Catalina or higher, you can not use the Symphony 64 PCIe or Thunderbridge.  Thus you can either use USB mode (note channel count and Sample Rate limitations above) or move to a MKII chassis with direct Thunderbolt connection.

Please Contact Support if you have questions about moving from a MKI to a MKII chassis, and to check your I/O Modules are compatible.

PT HD AIM – Symphony connected to Avid HD card

In this mode the Symphony I/O MKI is only emulating an Avid I/O device, and connecting to your Avid HD card, such as Core, Accel, HD Native, or HDX.  Thus, please check with Avid for the compatibility of that Avid card you have with the new Mac.

One/Duet/Quartet does not pass audio after cold boot on Windows 10

We have seen a rare issue where some newer Windows computers do not want to pass audio to the One/Duet/Quartet driver when booting from a cold state.

This seems to be related to ErP settings on the BIOS of the motherboard.

In your BIOS try Enable S4+S5. This should resolve the issue.

Also, be sure to turn off Windows FastBoot, as shown here.

Used Gear – Is it really worth it?

Used gear can be a great addition to your studio, but it can also have the potential to be a world of nightmares. The fact is that it is really just impossible to know before purchase, sometimes even until years later.

No Warranty from Apogee on Used Gear!

Used gear does not have a Warranty, so always keep this in mind. The price can seem like a great deal, only to find later when you add costs of repairs it is no longer. Also, very old Obsolete gear may not be repairable at all, due to lack of original parts.
https://knowledgebase.apogeedigital.com/rma/rma-can-you-repair-my-older-apogee-gear/

Also, even if the seller tells you the product is in perfect working order this may not be true. It is entirely possible they are being 100% honest in what they believe, not trying to scam you. But it is very easy for the average person who doesn’t inspect the unit internally to make a mistake.

Liquid Damage

There is a common misconception that if you spill liquid on your electronics, and let it dry or put it in rice, and it then seems fine, that no harm was done. This could not be farther from the truth!

This is because one of the main dangers of liquid damage is not the initial spill, or shorts, but corrosion over time.

You could have a little spill, think nothing of it, everything continues to work normally and then three years later the unit goes down “seemingly” out of nowhere, but it is actually because the board has completely corroded in that time.

As an example, here is a photo of Duet unit that was sent in for a normal repair, with no expectation of liquid damage. As far as the customer knew it was never spilled on, just that one day phantom power stopped working.

As you can see this is such severe corrosion that there is no way to desolder all the faulty parts and continue to reuse this main board. A whole new Main Board would be needed. If this happens with Legacy/Obsolete units where we just don’t have that model of Main Board anymore, then it is unrepairable, e-waste.

Since the fault the customer observed in this case was that Phantom Power didn’t work you can understand how easily someone who simply didn’t own a condenser microphone could have tested this unit by trying to use it, thought it was fine, and sold it as “working” when it was in fact damaged beyond repair.

So always be cautious with any Used gear! A seller may not know what lurks inside the unit.

If you want to get a better deal versus New Gear please look at our Factory Refurbished units in our webstore. These are products where our Repair Lab has internally inspected all boards, and tested every single function, using specialized testing equipment. They also have the same 1 year Warranty as a New unit.
https://apogeedigital.com/store

Alert: Apogee Thunderbolt devices and 2020 MacBook Pro 13″ and MacBook Air

Apogee Thunderbolt devices experience audio dropouts, stutters, and general decreased audio performance when connected to the 2020 MacBook Pro 13″ model.

We are working on a fix for this issue, but in the mean time recommend customers who own our Thunderbolt devices to avoid using it with this model Mac computer.

We will update this article as we have more information and/or an update ready.

Oct 05, 2020 – We have also had 1 user report similar issues on the 2020 MacBook Air 9,1 model with 10th Gen Ice Lake processor, so we are adding that computer to this page. As this seems to be specific to Ice Lake processor series, please avoid any other new Macs with Ice Lake until we resolve this issue in a future update.

Dec 16, 2020 – We had a new piece of information today, as a customer with this specific laptop reported having full Kernel Panics, when unplugging and replugging the Element. Oddly, the Kernel Panic does not show reference to any drivers, as we would expect if it was due to a software or driver issue.

Searching the crash string, “Intel CrashLog recorded due to unexpected reset” we have found reports from many other users who own this 2020 13″ MacBook Pro having severe issues with all variety of Thunderbolt devices, from full crashes, to issues waking from Sleep, loosing all connection to USB devices, etc.

One user wrote to CalDigit, a reputable maker of Thunderbolt Hubs, who replied:
“Our engineers have been investigating into the brand new 2020 MacBooks as we’ve had detailed reports from several of our customers who have tried many different brands of docks, from OWC, Kensington, Elgato and ours and none of them have been able to function correctly via the latest chipsets in these Macs.”

Thus it is becoming more clear this is a deeper issue with Thunderbolt on these 10th Gen Ice Lake processors, rather than something specific to our Thunderbolt driver. Please stay tuned for more information.

Links to others with 13″ MBP 2020 Thunderbolt issues:
https://discussions.apple.com/thread/251654275
https://www.reddit.com/r/macbookpro/comments/i0m9si/mbp_13_2020_intel_crashlog_recorded_due_to/

How to Uninstall Apogee Plug Ins on MacOS

Clearmountain’s Domain
To fully Uninstall Clearmountain’s Domain delete these files.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > Clearmountains Domain.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > Clearmountains Domain.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > Clearmountains Domain.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins > Clearmountains Domain.aaxplugin

Clearmountain’s Spaces
To fully Uninstall Clearmountain’s Spaces delete these files.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > clearmountainsspaces.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > clearmountainsspaces.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > clearmountainsspaces.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins > clearmountainsspaces.aaxplugin

Apogee FX Rack – Full Uninstall

To fully uninstall use the Uninstaller found in this download.
https://apogeedigital.com/support/apogee-fx-plugins

Apogee FX Rack – Single Plug In Uninstall

Some users may be very annoyed by the Splash Screens when loading their DAW, asking to activate, if they only own some of the FX Rack Plug-Ins, but not all of them. You can remove the single Native versions of Plug-Ins you do not own, to limit the number of Splash Screens.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > remove the single Plug In you don’t want to load, such as MEQ-5.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > remove the single Plug In you don’t want to load, such as MEQ-5.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > remove the single Plug In you don’t want to load, such as MEQ-5.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > remove the single Plug In you don’t want to load, such as MEQ-5.aax

NOTE – If you want to keep using the DualPath DSP functions of Element/Ensemble Thunderbolt DO NOT remove the Apogee FX Rack.component/vst/vst3/aax. This is the Rack version of the Plug Ins. This Rack version is how the DualPath is able to work, by loading this single plug in on the unit’s hardware DSP based Insert slot. Thus while you can remove the Native individual plug ins, you cannot remove single plug ins within this Rack version. This does mean you will still potentially get a Splash Screen when loading your DAW. We understand this may be an annoyance to some, but was a requirement for this DSP functionality. Just click “Quit” on the Splash Screen when loading to bypass.

How do I connect headphones with my MiC or Jam original or 96k now that my iPhone has no headphone jack?

We have made a number of products, Jam/MiC/Jam96k/MiC96k, which are Input Only devices for iOS.

When Apple started removing the headphone jacks from the iPhones this created a minor issue for users who got a new iPhone, and could no longer connect headphones to monitor their input with Jam/MiC/Jam96k/MiC96k.

You can use the Apple Lightning Dock to connect both your Jam/MiC/Jam96k/MiC96k and your Headphones, to your iPhone, at the same time.

https://www.apple.com/shop/product/MNN62AM/A/iphone-lightning-dock-black

You can also look into our newer devices we made after these new iPhones came out, which now have headphones jacks built in, with Low Latency Monitoring. These are MiC Plus, Jam Plus, and now HypeMiC!

What USB cables can I use with my One/Duet/Quartet?

This is a very common question!

This article applies to these units:  One iPad/Mac/PC, One for Mac/PC (silver), Duet iPad/Mac/PC and Quartet.

Many customers think because the port on the back of these units looks “non standard” that a standard cable cannot be used.  However this is not true in all circumstances.

The port on these units is a variation on USB Mini, which adds two extra leads, the little “humps” on the narrower side.  These pass power to charge iPads and iPhones, and also carry some of the iOS Maestro connection data to the Lightning port.  Thus if you are using a regular Mac or PC computer these are not in use, so a standard USB Mini cable, like this, will work exactly the same.

USB_MINI.jpeg

You only need the “special” Apogee style port for the Apogee iOS Lightning cable, like this.  We build this cable just for these units to work on iOS, so they are proprietary.  Thus if you use a regular USB Mini cable, like above, with a Lightning Adapter it won’t work, because these leads are needed for that iOS compatibility.

iOS_Cable_Check.jpg

In short summary:

Mac or PC full size computer = Regular USB Mini is good!

iPhone or iPad = Requires proprietary Apogee iOS cable.

If you have any questions please Contact Support.