Author Archive

Where is the serial number on my Duet?

The serial number for Duet (FireWire), Duet 2 (USB), or Duet for iPad/Mac can be found on the backside of the unit usually next to a bar-code, or on the box.

  • Duet for iPad/Mac, the serial will begin with a letter, a number, then a letter such as “B9N123456789876″
  • Duet 2, the serial will begin with four letters such as “DTAB123456″
  • First generation Duet (Firewire), the serial will begin with “DU12345″

How do I return an item bought from your online store?

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. If shipping was charged to the initial order it will be refunded, however return shipping will not be compensated.


Full refund will occur within one week of receiving the returned product. We strongly encourage return product to be shipped via a trackable method.

How to Request a Refund:

In order to request a refund, click the “Contact Apogee Electronics” link within your emailed order receipt. Within the next window select the Subject line “I’d like to request a refund or return an item”. In the Message section please explain the reason for your request. Apogee will then reply with shipping instructions.


Return Address:

Apogee Electronics
Attn: Webstore Order #________
1715 Berkeley Street
Santa Monica, CA 90404


Your order number can be found within your emailed order receipt labeled as “Google Order Number”