At Apogee, we pride ourselves on our knowledgeable and experienced technical support team who work diligently to make repairs as quickly as possibly to ensure ultimate customer satisfaction. Our standard turnaround time for the unit to be ready to ship back to you is seven (7) to ten (10) business days from the date the unit is checked into our system. You will receive an email notification when this occurs. You must also take into account shipping transit times. Apogee ships back to our customers using major carrier Ground service such as UPS or FedEx from our Santa Monica, CA headquarters. Expedited 2-day return shipping is available for an additional cost along with our RUSH service option.
At any time, feel free to contact us via our online support portal at http://www.apogeedigital.com/company/support.php, There you can create a support ticket. Our multi-lingual EU support team will do their best to address your issue in accordance with the Apogee General Return Policy.