Duet (iPad and Mac): General

Can I make phone calls on my iPhone through the Apogee?

No. Though it’s possible to use iOS compatible Apogee interfaces with apps on the iphone, the interfaces cannot be used with the phone call function. The iPhone’s phone call function can only use the built-in iphone microphone, or the microphone on a headset plugged into the iPhone’s headphone jack.

Duet for iPad & Mac not recognized in firmware updater

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Before running the the firmware updater, unplug your Duet from your Mac. Now hold down on the Duet’s encoder knob for 20 seconds while plugging back in to the Mac. This resets the unit. Here’s a video on this process:
https://knowledgebase.apogeedigital.com/duet-2-usb/how-to-reset-the-duet-2-or-duet-for-ipad-mac/

Now launch the Duet firmware updater app from the latest Duet installer and update the firmware.

Is my Apogee product compatible with iPad Air?

YES!  The following products have been tested and are fully compatible with iPad Air:

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

Is Duet compatible with Mac OS X Mavericks (10.9)?

Yes! Duet FireWire, Duet 2 and Duet for iPad/Mac are all fully compatible with Mac OS X Mavericks (10.9 to 10.9.5).  Please be sure to download and install the latest Mavericks compatible software package for your product from Apogee’s site.

 

Click to find the latest Duet FireWire Software Installer

Click to find the latest Duet 2 Software Installer

Click to find the latest Duet for iPad/Mac Software Installer

 

Are Apogee’s products compatible with iOS 7?

YES!  The following products have been tested and are fully compatible with iOS 7 on iPad, iPhone or iPod touch:

  • JAM
  • JAM96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

 

Apogee strongly recommends upgrading the Maestro App when using iOS 7 with the following products:

  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

To upgrade Maestro, simply tap the “App Store” Icon and go to the “Updates” tab.  If an update is necessary, Maestro will appear on the list of Apps and you will need to tap the Update box to download.

Where can I get an iOS Lightning cable to connect my ONE, Duet or Quartet to iPad, iPhone or iPod Touch?

If you already own one of these Apogee products and do not have the Lightning cable, you can purchase one from the Apogee online store (USA only) or your local distributor.

The Apogee Lightning cable provides a direct digital connection to Apple’s iOS devices with the Lightning connector including iPhone 5s, iPhone 5c, iPhone 5, iPad (4th gen.), iPad Mini and iPod Touch (5th gen.).

 

Please Note: Duet 2, Duet FireWire and ONE (1st gen) are not compatible with iPad/iPhone, only Mac.

Where is the serial number on my Duet?

The serial number for Duet (FireWire), Duet 2 (USB), or Duet for iPad/Mac can be found on the backside of the unit usually next to a bar-code, or on the box.

  • Duet for iPad/Mac, the serial will begin with a letter, a number, then a letter such as “B9N123456789876″
  • Duet 2, the serial will begin with four letters such as “DTAB123456″
  • First generation Duet (Firewire), the serial will begin with “DU12345″

Can ONE, Duet or Quartet be powered from the iPad/iPhone dock connector?

No, the iPad and iPhone cannot supply nearly enough power through their dock connector to allow Apogee interfaces to function properly. ONE can be powered by two AA batteries for remote operation, but the Duet and Quartet require their power supplies to be plugged in at all times.

Can ONE, Duet or Quartet route audio from an iPad directly into a Mac?

Apogee interfaces are only able to communicate with one computer or iOS device at a time. It is possible to route the audio from an Apogee interface connected to an iOS device into an Apogee interface connected to a Mac. The USB-A Port on the back of Duet-iOS and Quartet-iOS is only for MIDI data, and cannot be used to pass audio.