If you have a case on your iPhone or iPad, it may be obstructing the iOS connector from being inserted into the jack all the way. Please remove the case or cover to verify if this is the cause.
If you do not have a case or cover on your iPhone or iPad and the cable won’t stay connected, then there may be a problem with the iPhone or iPad, the Apogee product, or the cable. Please contact the Apogee Support Department to further troubleshoot the issue.
Yes! Duet FireWire, Duet 2 and Duet for iPad/Mac are all fully compatible with Mac OS X Mavericks (10.9 to 10.9.5). Please be sure to download and install the latest Mavericks compatible software package for your product from Apogee’s site.
If you already own one of these Apogee products and do not have the Lightning cable, you can purchase one from the Apogee online store (USA only) or your local distributor.
The Apogee Lightning cable provides a direct digital connection to Apple’s iOS devices with the Lightning connector including iPhone 5s, iPhone 5c, iPhone 5, iPad (4th gen.), iPad Mini and iPod Touch (5th gen.).
Please Note: Duet 2, Duet FireWire and ONE (1st gen) are not compatible with iPad/iPhone, only Mac.
No. The GiO is a digital audio interface as well as a USB control surface, which means it requires a MIDI driver to be installed on your computer to work correctly. This fact makes it unusable with the Core MIDI Input on the Duet for iPad & Mac.
Workaround: Use a different USB port on the Mac or a USB Hub
Yes, Apogee interfaces including JAM, JAM 96k, MiC, MiC 96k, GiO, Groove, Duet 2, Duet for iPad & Mac, ONE, ONE for iPad & Mac, Quartet, and Symphony I/O have been tested and work well with USB 3.0 ports.
Although Symphony I/O works as an audio interface with USB 3.0 ports, you will need to use a USB 2.0 port or a USB hub to run the Symphony I/O firmware updater.
Symptom: When opening a session or selecting Apogee as the audio device, the output goes to full volume every time.
In Cubase, go to Devices > Device Setup > Control Panel > Core Audio Device Settings. Under Options, verify that set device attenuation to 0 dB is unchecked.
NOTE: In Cubase 10 and up, this setting is in Studio Setup > Control Panel
In Sonarworks, go to Systemwide settings and deselect the “Adjust output device gain checkbox.
How is this possible? All modern Apogee interfaces have input gain and output volume that are digitally controlled rather than an analog potentiometer that must be physically turned. The advantages of digital control are many:
Improved Sound Quality (turning the gain doesn’t cause a “scratchy” sound, and enables the advantages of our Step-Gain preamp technology)
Settings can be saved to presets that can be recalled later.
You can also control the output volume directly from the Mac’s Keyboard, Touchbar, or Volume icon in the Task Bar.
Cubase: In Cubase this is called “Device Attenuation.” The intent of this setting is to attenuate, or lower your volume, so you don’t get blasted. When selecting any audio device with this setting turned on Cubase sets the device’s output volume to 0, since most simple sound cards have 0 as the lowest value. Since your Apogee is rating the Outputs in digital decibels, where 0dBFS is the highest value, this setting will have the unfortunate opposite result, maxing out the volume. Be sure to disable this setting to prevent getting blasted.
Sonarworks Reference 4: This is a sound calibration software that many customers may have and forget is even running. It has a setting to Auto adjust output device gain, or volume.
Please remember, many other softwares not listed here have these types of settings so be sure to check all the softwares on your computer!
Yes! Duet 2 (USB) is fully compatible with Mac OS Mountain Lion (10.8). If Duet 2, May 2012 software was pre-installed before updating to OS X 10.8 Mountain Lion, it is not necessary to install any new Duet 2 software.
The Duet 2 July 2012 release Intended for first time Duet 2 installations on Mac OS X 10.7 Lion and 10.8 Mountain Lion.