Element Series

Apogee Control Hardware Remote FAQ’s

Question – What controls are offered by the Apogee Control Hardware Remote?

Answer   – The hardware remote offers a large encoder knob (as found on Symphony I/O), three encoder focus buttons and 8 user-assignable buttons. The three focus buttons and encoder allow quick adjustment of all analog inputs and outputs, while the 8 user-assignable buttons offer a wide variety of controls:

 

  • Mute-Dim-Sum to Mono of any or all outputs
  • Set Reference Speaker Level
  • Toggle Speaker Sets (88 only)
  • Engage Talkback
  • Set Analog input parameters
  • Direct select analog inputs
  • Open Element Control

 

Question – Can the hardware remote control low latency mixers?

Answer   – The initial version doesn’t support low latency mixer control, though this may be added based on user feedback.

 

Question – Will the Apogee Control hardware remote be compatible with other Apogee products?

Answer   – As compatibility of the Element Control Mac application expands to other Apogee Thunderbolt interfaces, compatibility with the hardware remote will be included.

Apogee Control iOS App FAQ’s

Question – Is the iOS app free?

Answer   – Yes. There is a demo mode to try the app with “virtual” Element Series interfaces.

 

Question – How does the iOS app connect to the Mac?

Answer   – Both the Mac and the iOS device must connect to the same WiFi network. It’s possible to connect to a computer-to-computer network created by the Mac.

 

Question – How many iOS devices can be connected?

Answer   – It’s possible to connect as many iOS devices as are available.

 

Question – What iOS versions and iOS devices are supported?

Answer   – iOS version 9 and above are officially supported.

 

Question – Can the iOS app control low latency mixers?

Answer   – The initial version doesn’t support low latency mixer control, though this may be added based on user feedback.

 

Question – How far away can you be and still control an Element?

Answer   – This will vary according to the environment and is limited by the Wi Fi range of the iDevice you are using. Walls and obstacles will obviously be a factor in range. From our testing we were always able to control Element units from another room and outdoors from around 30 yards

 

Question – The iOS app doesn’t find my Element interface – what can I do?

Answer   – First, make sure that the Element interface is correctly detected in the Mac app. Next, make sure on your Mac to accept the invitation to connect the iOS device.

   Apogee Control uses the Apple Bonjour to connect to and control your Element interface over Wi-Fi. If the interface is recognized on the Mac but not by the iOS app,  then most likely the network ports required by Bonjour haven’t been opened by your IT manager. This is quite likely the case in a corporate environment where network security is a priority. See this Apple Support document concerning the open ports required for Bonjour.

 

https://support.apple.com/en-us/HT202944

To verify Bonjour functionality across your network, download and configure the free Apple Remote for iTunes app, which offers control of your Mac’s iTunes from your iOS device. Apple Remote also uses Bonjour.

Element Control Mac App FAQ’s

Question – What’s new in Element Control with regard to Maestro?

Answer   – Element Control has been built from the ground up to provide a high degree of customization. We want you, the user, to adapt Element Control to your workflow (or workflows!) and not the other way around.

When you first launch the app, the Snapshot Template window offers a quick way to configure Element Control for a wide variety of workflows, from simple to elaborate.

With Element Control, you can select and set analog inputs and outputs directly from your Mac keyboard using the Arrow keys and Speaker volume keys.


Question – Can I save/recall software setups?

Answer   – Yes, it’s possible to save and recall “Snapshots” of any Element Control settings. The app also offers a “Snapshot Template” window, where users can choose a variety of common workflows as a point of departure.


Question – How many low latency mixers are available?

Answer:

  • Element 88 – 5 stereo mixers
  • Element 46 – 4 stereo mixers
  • Element 24 – 3 stereo mixers

Question – What is Autolaunch?

Answer   – Autolaunch is an Element Control preference that launches the app whenever an Element hardware interface is connected (including at Mac start-up). Autolaunch is especially useful to display the Essentials window every time you start your Mac, so analog input/output controls are instantly accessible.


Question – Is there any DSP in the app or interface?

Answer   – No


Question – Can I add reverb in the app?

Answer   – Element Control includes an “FX Send” mixer that makes it easy to route low latency mixer inputs to a plug-in reverb instantiated in your DAW. This approach offers the advantages that 1) only one reverb needs to be set up and adjusted for both low latency monitoring and playback 2) your highest-quality reverb plug-in is most likely in your DAW.


Question – Do I need to open the Element Control Mac app to use the iOS app? The Apogee Control hardware remote?

Answer   – It’s not necessary to launch the Element Control Mac app to use any other part of the Control ecosystem – iOS Control app, hardware remote or Logic Pro Audio Device Control.


Question – Will the Element Control Mac app support other Apogee products?

Answer   – Yes, Element Control will eventually support other Apogee Thunderbolt interfaces, though no timeline is available.

Element Series Interfaces FAQ’s

Question – How many Element Series interfaces can I connect to my Mac?

Answer   – It’s possible to connect any two Element series interfaces.

 

Question – Are there any limitations when connecting multiple Element interfaces?

Answer   –

 

  • Since Element Series interfaces have only one Thunderbolt port, the Mac to which interfaces are connected must have two Thunderbolt ports;

  • With multiple Elements interfaces, sample rate is limited to 96kHz and below;

  • ADAT I/O is not available, as it is used for inter-device clocking and bussing (see next point);

  • Both ADAT I/O must be interconnected between the two Element interfaces. This 1) provides a clock from the Master device to the second device 2) provides low latency mixer bussing, so analog inputs and outputs from both devices are accessible from all low latency mixers.

Question – Why only one Thunderbolt port?

Answer   – Our goal was to offer the fundamental elements of the Apogee flagship experience at an incredibly accessible cost. The additional cost of a two-port Thunderbolt implementation is significant and would increase the final cost a great deal. It should be noted that no Thunderbolt interfaces in this market segment include two Thunderbolt ports.

 

Question – Can I connect an Element Series interface with other Apogee interfaces?

Answer   – At the current time, Element Series interfaces aren’t compatible with other Apogee Thunderbolt interfaces (Ensemble Thunderbolt, Symphony I/O MkII, ThunderBridge). Compatibility is planned for the future.

Currently, it’s not possible to run an Element Series interface and other Apogee Thunderbolt interface on the same Mac partition, i.e. it’s necessary to uninstall previously installed Ensemble Thunderbolt, Symphony I/O Mk II and ThunderBridge software/drivers before installing Element Series software.

 

Question – Can I use an Element Series interface in Standalone mode?

Answer   – Element Series interfaces include a setting to route analog inputs to optical outputs. It’s necessary to connect Thunderbolt for control. Thus, it is possible to configure an Element Series interface to operate as an expander to other interfaces equipped with ADAT/SMUX inputs.

 

Question – What is the latency of the system?

Answer   – At 96kHz, 32 buffer setting through Logic Pro, latency is 1.4 milliseconds.

 

Question – What OS versions and Apple hardware devices are supported?

Answer   – Element Series interfaces are supported on OS X 10.10 and above, including OS X 10.12;

   Any Apple hardware with 1 or more Thunderbolt ports is supported.

 

Question – Is the Element Series Windows compatible?

Answer   – There are no current plans to support Windows.