Are you powering the Ensemble or Symphony MkII On/Off just from the front power button, or cutting power completely such as via a Power Strip or Power Conditioner?
The Thunderbolt card in the Ensemble or Symphony MkII is separate from the rest of the circuitry of the unit.
When you power off the Apogee via the soft button on the front, the Audio Device circuitry turns off but the Thunderbolt card remains active. This is so any other devices daisy chained to the Apogee remain connected to the computer.
If you power off the unit by fully removing AC power, pulling the rear plug or powering off a power conditioner, you may find that afterward you need to Wake this Thunderbolt card again, by reconnecting the cable to it so the card knows to look for a computer.
Follow the recommended power up method here: https://knowledgebase.apogeedigital.com/ensemble-thunderbolt/power-up-order-for-ensemble-thunderbolt/
Thunderbolt 3 is backwards compatible with Thunderbolt 2 and Thunderbolt 1 devices so any Apogee Thunderbolt device will work through this adapter with no reduction in performance, latency, or sound quality.
Note: Some 3rd-party venders sell a Display Port adapter. Though the plug is the same size and shape as Thunderbolt 2 & 1, these adapters do not support Thunderbolt.
It should be noted that Thunderbolt 3 ports look exactly like USB-C ports and their cables also look similar. This can get a little confusing, so here are a few basic rules to help clear up any questions about connectivity:
Yes, Logic Pro Bus sends operate as expected when the Channel Strip is in Direct Monitoring mode, allowing the user to send the signal to a reverb or other effect. Note that the send is delayed in relation to the Direct Monitoring signal, but this delay is rather inconsequential in the context of a reverb send.
Plugins appear active but aren’t processing the Direct signal. Plugins DO process the Bus sends (i.e. reverb sends). Also, when audio is played back from tracks through the Channel Strip, plugins process the playback signal.
Yes, it’s possible to engage Direct Monitoring on as many Channel Strips as there are hardware inputs. For example, an Element 46 has 4 analog and 8 optical inputs – thus, it’s possible to engage Direct Monitoring on up to 12 Channel Strips and mix them to one stereo output.
Yes, it’s possible to create up to 4 stereo mixes using Ensemble Thunderbolt and 3 stereo mixes using Element Series interfaces. Note that it isn’t currently possible to route a hardware input to two different mixes. Also note that it’s not possible to route a Direct Monitoring mix to Element Series optical outputs.
Does the Ensemble Thunderbolt have a setting to make it auto power-on when connected to power?
Do Apogee’s Thunderbolt products (Element 24, Element 46, Element 88, Ensemble Thunderbolt, Symphony I/O MkII Thunderbolt, and Symphony 64 Thunderbridge) work with the 2015 and 2016 12″ MacBook?
No. The 2015 and 2016 12″ MacBook, shown here, do not include a Thunderbolt port. They only have a USB-C port. The Thunderbolt 3 to Thunderbolt 2 adapters will not work with these MacBooks, despite using the same-size connectors. Apogee Thunderbolt devices will work with the 2016 MacBook Pro with Touch Bar, as discussed in this post. It should be noted that Thunderbolt 3 ports look exactly like USB-C ports and their cables also look similar. This can get a little confusing, so here are a few basic rules to help clear up any questions about connectivity:
Yes, it is perfectly fine for any of our devices to remain plugged in and connected to your Mac (or iOS device). There is no harm in the device remaining powered up while you’re not using it.
When using Duet2, Duet for iPad & Mac, Quartet, and Ensemble Thunderbolt, it is important to remember that any of the dual XLR-1/4″ combo jacks are set up so when the input is set to ‘Mic’ or ‘Line’ (+4dBu or -10dBV), only the XLR part of the jack will receive signal. This means that you will need to use an XLR cable or a cable with an XLR adapter connected to it.
The same is true in reverse- when the input is set for ‘Instrument’, only the 1/4″ part of the jack will receive signal. This means that you will need to use a 1/4″ cable.
Here are some examples for setting up different types of input sources on Duet, Quartet, and Ensemble Thunderbolt:
Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input jacks on your Apogee device.
Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Mic’.
If you’re using a condenser mic that requires phantom power, engage the ’48′ button on the input you’re using.
Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:
Connect your Instrument using only a 1/4″ instrument cable to the 1/4″ input jacks. (be sure that you’re connecting to the 1/4″ inputs on the combo XLR-1/4″ jacks and not the 1/4″ output jacks)
Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.
Sending Line-Level audio to your Apogee device and bypassing it’s mic-pres
Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input jacks. If your Line-Level device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on your Apogee device, as they are only used for guitars/basses/keyboards.
Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).
Most Apogee products that use the Apogee Maestro 2 control application will include a ‘Device ID’ button that can be found in multiple Maestro tabs under a graphical icon for the connected Apogee device. You will usually see this button as an ‘A’.
Here is an example of what it looks like when you have a Symphony I/O connected:
The purpose of this button is to quickly identify which Apogee device you’re adjusting parameters in Maestro for. When you click on the button, it will light up the front-panel of the corresponding Apogee device so you can see which device you are adjusting parameters in Maestro for. Click the button again and the device will no longer be identified.
Since multiple Apogee devices can be connected and appear in Maestro at the same time, it can sometimes be confusing to know which device you’re adjusting parameters for. Having more than one Duet or Quartet connected to a Mac may not be as common as having multiple Symphony I/Os or Ensembles connected, but the ‘Device ID’ buttons are there for each product, just in case.
A typical use-case:
You have 2 Symphony I/Os connected to one Mac and both are showing up in Apogee Maestro. You can go to the ‘Device Settings’ tab in Maestro and change the peripheral prefix of the 2nd Symphony I/O to ‘B’ (or any other letter you want). Now, when you click the ‘B’ button (Device ID) in Maestro, the 2nd Symphony I/O will become identified. If you click the ‘A’ button, the 1st Symphony I/O will become identified.
To return Ensemble to the factory default settings:
You’ve successfully reset the Ensemble Thunderbolt.
Here’s a video demonstrating this: