Legacy Products

Symphony I/O: No loop sync option in Maestro

The Loop Sync option in the Apogee Maestro 2 software’s System Setup tab will disappear under certain conditions.

 

1) Loop Sync is not available when Symphony I/O is in Standalone or USB AIM.

2) When in Symphony AIM, if a legacy converter is connected to the other port on the Symphony64PCI or Thunderbridge card, Loop Sync will disappear.

  • The legacy converters affected are AD-16x, DA-16x, Rosetta-200, and Rosetta-800 with the x-symphony option card installed.

If you need to change this setting, you will need to quit the Maestro software, then change your setup to avoid one of the conditions listed above. Reopen Maestro and the loop sync option will reappear.

 

My Apogee Mini Series converter emanates a repetitive clicking upon powering on the device?

This typically indicates an issue or fault with the AC adapter. The specifications of this AC adapter are not unusual and a suitable replacement maybe found at an electronics retailer.

The PSU specs and barrel connector dimensions are as follows:
Output: 12 volts DC 1-2 A (1000-2000 mA), center pin of barrel is positive (+)
2.1mm ID, 5.5mm OD

If you’re unable to source this, a replacement can be purchased from Apogee within North America or an Authorized distributor outside the Continental U.S.

http://www.apogeedigital.com/dealer-locator

X-Firewire FAQ’s

The X-Firewire card is an option card that can be installed in supported Apogee converters. It turns the Apogee converter into an audio interface.

Q: What devices can use the X-Firewire option card?
A: The X-Firewire option card can be installed in the AD-16x, DA-16x, Rosetta-800, or Rosetta-200.

Note: Though mentioned in the Big Ben User’s Guide, X-Firewire is not supported in that product.


Q: What computer and operating systems can I connect to an X-Firewire equipped device?
A: You can connect an X-Firewire equipped device to any Mac computer from OSX version 10.3.9 and up, or a PC computer running 32-bit versions of Windows XP SP1 & SP2 (SP3 and later versions of Windows are not supported).


Q: How do I update the firmware?
A: Installation instructions are included with the firmware download file on our website (X-Firewire).

NOTE: There are different firmware versions depending in which product the X-Firewire card is installed. Make sure you download the correct one from our website.

-Special Note for AD-16x & DA-16x: Since these units can operate in a Standard or Advanced routing mode (Users Guide pg 8), each mode requires a different firmware version. See [this KB article] for more information on the Advanced Routing mode firmware.

The update is performed through the standard firewire connection to the computer.

    • On a mac, the firmware can only be updated via OSX 10.6.7 or earlier. If you are running OSX 10.6.8 or higher you will not be able to run the firmware updater application.
    • On a PC, you must have Windows XP SP2-32bit or earlier (SP3, 64-bit, and later versions of Windows are not supported).

Q: Will there be new software at some point that works with the newest version of OSX and Windows?
A: The X-Firewire option cards are discontinued & there is no further Apogee software development for it. That said: although there are some graphical (GUI) anomalies Maestro 1.9.13 appears to still be functional on newer versions of OSX.

NOTE: Currently, you can connect an X-Firewire equipped device to a mac computer and have it automatically work as an audio interface. This is because the X-Firewire card is class-compliant and doesn’t require the installation of additional software or drivers. This will continue to work as long as Apple maintains the Firewire CoreAudio Driver in their OS releases.

AD/DA-16x X-Firewire Firmware Notes

Because the AD-16x and DA-16x can operate in a Standard Routing mode or Advanced Routing mode, a different firmware version is provided for each mode.

http://www.apogeedigital.com/support/legacy-product-support#x-firewire

In Standard Routing mode:
– AD-16x: You will need the firmware labeled AD-16X (Mac or WinXP). This firmware will offer…

  • 16 channels of analog input
  • 2 channels of digital output
  • Sample rates from 44.1 – 96 kHz.

– DA-16x: You will need the firmware labeled DA-16X (Mac or WinXP). This firmware will offer…

  • 2 channels of digital input
  • 16 channels of analog output
  • Sample rates from 44.1 – 96 kHz.

In Advanced Routing mode:
– For both AD-16x & DA-16x, you will need the firmware labeled DD-16X (Mac or WinXP). This firmware provides…

  • 16 channels of input (analog for AD-16x, digital for DA-16x)
  • 16 channels of output (digital for AD-16x, analog for DA-16x)
  • Sample rates limited to 44.1 kHz or 48 kHz.

On a Mac, the Firmware Updater application is included with the firmware file download. If you have Windows XP, you’ll need to download the updater application separately (download here).

Instructions for performing the update are included in the ReadMe pdf file that comes with the firmware file download.

NOTE: The update can only be installed via a Mac system running OSX 10.6.7 or ealier, or a computer running Windows XP SP2 or ealier. See the X-Firewire FAQ article for more detailed information.

Signal showing up on wrong channels in Pro Tools with AD16x, DA16x, or Rosetta

This post describes a known issue and workaround with X-HD firmware version 3.0 and AD16x’s, DA16x’s, Rosettas.

 

Known Issue:

There is a known issue when using 2 or more units per port (and especially when the AD/DAs are in ‘Advanced Routing’) where the input/output channels can become misaligned and/or mirrored.

 

Workaround:

Toggling the sample-rate in Pro Tools by opening up sessions saved at different sample-rates and then going back to the session you were working on will usually get the units out of this state.

Updating X-HD Firmware for AD16x, DA16x, and Rosetta

To update an X-HD card, follow the instructions below in the EXACT ORDER

– Download the latest X-HD firmware updater app from our website. This contains both versions 3.0 and the older 2.07.

Download X-HD updater here.

– Make sure the updater app is not open.

– Disconnect the Interfaces from each other and the ProTools HD card(s)… this includes all the word-clock cables as well.

– Do a hardware reset of the Interface (for AD16x/DA16x- hold down the ‘down’ arrow button while powering up the unit. For Rosettas, hold down the ‘Sample-Rate’ button while powering up the unit).

– Make sure the Interface is set to ‘44.1k’, and clocked internally. The Rosettas will sometimes switch to 48k after powering up, so wait about 10 seconds after powering up a Rosetta and then manually switch it to 44.1k if it set itself to 48k.

– We recommend using only class-compliant MIDI interfaces, such as the Elektron TM-1. Connect the MIDI interface to the X-HD card. The LED on the X-HD should be green right now.

– Open the updater app and make sure you’ve selected ‘Avid Digital HD I/O’ and that the correct midi interface port is selected in the updater app (if you’re using ‘port A’, make sure ‘port A’ is selected)

– Run the updater. After a couple of seconds, you should see the LED’s on the X-HD card flashing red & green.

– After the update is finished, QUIT the updater app and power-cycle the Interface.

– Follow the same steps for each additional Interface.

– Reconnect everything and launch ProTools. The Apogee Interfaces should now be showing up as Avid Digital HD I/Os in the ProTools I/O Setup.

Differences in X-HD firmware versions

This post explains the differences in X-HD firmware versions and how the Apogee interfaces show up in different versions of Pro Tools, depending on the X-HD version.

X-HD version 3.0:

Download version 3.0 here.
All Apogee devices show up as digital Avid HD I/Os.

HD I/O’s are not compatible with any version of ProTools prior to HD9. We recommended using this X-HD firmware to users of HD-Native and HDX.

When an AD16x & a DA16x are daisy-chained in that order in Advanced Routing, the analog inputs of the AD and the analog outputs of the DA will both show up on ‘HD I/O- unit A’. The digital inputs of the DA and the digital outputs of the AD will both show up on ‘HD I/O- unit B’. This is so the hardware inserts work correctly- analog inputs line up with analog outputs.

The X-HD user’s guide on our website is current to version 2.07, but can be applied to version 3.0 if you replace “192 Digital I/O” with “HD I/O” and shows you all the different configurations and where the channels show up:

X-HD user’s guide

Known issue with version 3.0 firmware:

There is a known issue when using 2 or more units per port (and especially when the AD/DAs are in ‘Advanced Routing’) where the input/output channels can become misaligned and/or mirrored. Toggling the sample-rate in ProTools will usually get the units out of this state.

X-HD version 2.07:

All Apogee devices show up as 192 Digital I/O.

When an AD16x & DA16x are daisy-chained in that order in Advanced Routing, the analog inputs of the AD and the analog outputs of the DA will both show up on ‘192 Digital I/O – unit A’. The digital inputs of the DA and the digital outputs of the AD will both show up on ‘192 Digital I/O- unit B’. This is so the hardware inserts work correctly- analog inputs line up with analog outputs.

The X-HD user’s guide on our website is current to version 2.07 and shows you all the different configurations and where the channels show up:

X-HD user’s guide

Digidesign Digi192 units are not recommended for use with ProTools HD-Native, HDX, and software version HD 11 and up.

X-HD version 1.05

All Apogee devices show up as regular 192 I/O‘s.

Digidesign 192’s are not recommended for use with ProTools HD-Native, HDX, and any version of Pro Tools HD software from version 9 and up.

Symphony I/O, AD/DA-16x and Rosetta series compatibility with Pro Tools HD 11

With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface.  This provides connectivity to Avid’s HD Native and HDX systems and solidifies compatibility with the latest Pro Tools 11 software release.

Click here for Symphony I/O Firmware and Software Installers

Click here for the most recent X-HD Firmware Updater

 

Is AD-16X, DA-16X, Rosetta 200, or Rosetta 800 with compatible with Pro Tools HDX?

With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.

 

For more info, please see the X-HD Version 3.00 Release Notes.

 

When using Apogee interface with Cubase, Sonarworks, output volume level goes to max.

Symptom: When opening a session or selecting Apogee as the audio device, the output goes to full volume every time.

Solution: 

  • In Cubase, go to Devices > Device Setup > Control Panel > Core Audio Device Settings. Under Options, verify that set device attenuation to 0 dB is unchecked.

NOTE: In Cubase 10 and up, this setting is in Studio Setup > Control Panel

  • In Sonarworks, go to Systemwide settings and deselect the “Adjust output device gain checkbox.

How is this possible? All modern Apogee interfaces have input gain and output volume that are digitally controlled rather than an analog potentiometer that must be physically turned. The advantages of digital control are many:

  • Improved Sound Quality (turning the gain doesn’t cause a “scratchy” sound, and enables the advantages of our Step-Gain preamp technology)
  • Settings can be saved to presets that can be recalled later.
  • You can also control the output volume directly from the Mac’s Keyboard, Touchbar, or Volume icon in the Task Bar.

Cubase:  In Cubase this is called “Device Attenuation.”  The intent of this setting is to attenuate, or lower your volume, so you don’t get blasted.  When selecting any audio device with this setting turned on Cubase sets the device’s output volume to 0, since most simple sound cards have 0 as the lowest value.  Since your Apogee is rating the Outputs in digital decibels, where 0dBFS is the highest value, this setting will have the unfortunate opposite result, maxing out the volume.  Be sure to disable this setting to prevent getting blasted.

Sonarworks Reference 4:  This is a sound calibration software that many customers may have and forget is even running.  It has a setting to Auto adjust output device gain, or volume.

Please remember, many other softwares not listed here have these types of settings so be sure to check all the softwares on your computer!