MetaRecorder iOS

Why don’t I hear any audio on my JAM+ (Jam Plus)?

So it doesn’t drain your iPad or iPhone’s battery, the JAM Plus only passes audio through the built-in headphone jack when the LED turns green.

The LED turns from blue to green when you:

  1. Playback audio from an application (like iTunes, Spotify, Pandora, YouTube, etc.). As soon as playback stops, the light turns blue again to save power.
  2. Have a recording application open (like Garageband, Audacity, Music Memos, etc.)

NOTE that the input Blend feature only works when the LED is green.

Here are some other reasons you may have trouble hearing audio through the headphone jack on your JAM+:

  • Is the JAM’s LED blue? If so, this means that you don’t have recording software open. Launch a recording app and wait for the LED to turn green- then you’re ready to go.
  • Is the JAM’s output muted or turned down too low? Confirm that the output volume is turned up enough on your Mac, PC, or iOS device by using the built-in computer or iOS device volume controls. If you’re using a Mac or PC, make sure that the audio output level is set for JAM + on your computer.
  • If your recording app has input monitor buttons on its tracks, make sure you have monitoring turned on in your recording app.

Do Apogee products work with the iPad Pro with USB-C port?

Apple’s iPad Pro with the USB-C port marks a significant change that affects Apogee’s iOS-compatible devices.

First some background:

Apogee’s iOS compatible products have been officially certified for all past iPad/iPhone/iPod models (the ones with Lightning or 30-pin connectors) by Apple through their MFi Licensee program. However Apple does not offer MFi certification for the new USB-C iPad Pro models. With this change, some Apogee accessory features will be slightly different on the new iPad Pro USB-C models.

NOTE: This information is only regarding connection to iOS devices (iPads & iPhones), and does not affect anything regarding connection to a Mac or Windows computer.

All versions of MiC & JAM and Groove – COMPATIBLE
These units will send/receive audio and all functions can be controlled via the knobs/buttons on the hardware or the buttons and sliders on your iPad/iPhone/iPod.

Connect to the new iPad Pro USB-C with the Apple USB-C to USB Adapter together with the standard USB A cable that came in the box with the product
https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter

We also make a direct USB Micro to USB-C cable, which can be used with the MiC Plus, Jam Plus, and Groove:
https://www.apogeedigital.com/shop/1-meter-micro-b-to-usb-type-c-for-mic-plus

One/Duet/Quartet – *PARTIALLY COMPATIBLE

Basic functions of our larger USB units work. This would be audio playback, some audio input, & output level control. (Note that ONE & Duet do not need the external power supply connected because the USB-C port provides bus power just like on a Mac!)

However these units are unable to connect to the Apogee Maestro iOS app, and thus are unable to access the Input Settings like Gain and Phantom Power or Output Routing, low-latency mixers, and Volume.

iPad does not get charged when a ONE, Duet, or Quartet are plugged in to AC power.

In some cases you may have to power down iPad, connect Duet or Quartet and power back up for them to be usable (ONE behaves differently, see below)

Quartet:   offers the best partial compatibility
Duet:   decent partial compatibility
  • Able to adjust inputs gain with front panel knob.
  • Other input & various settings must be changed with it connected to a Mac computer or Lightning iPad/iPhone first. Then you can connect to the USB-C iPad Pro and settings should carry over.
ONE:   is the least compatible
  • Inputs do not register in any app.
  • Output control, playback, streaming from iTunes or other music apps works.

Please be aware this may not work in all cases or on all applications. There is lots of variability and things can change with each Apple iOS release or audio app update.

Note: The Anker USB-C to Lightning Audio Adapter is not a workaround

We would very much like to update these devices to support the new iPad Pro USB-C and are working with Apple to do so.
As soon as Apple can provide us a path of compatibility with this device we are happy to update our unit to support it.
Please look out for an update when we are able to make this available.

Sennheiser AMBEO Smart Headset – Mostly Compatible

The Sennheiser AMBEO Smart Headset can be converted from Lightning to USB-C using the Anker Lightning-to-USB-C adapter. Not only does this work in the USB-C iPad’s, but it also works on Macs (with limitations):

https://apogeedigital.com/blog/the-ambeo-smart-headset-from-apogee-and-sennheiser-now-connects-to-mac-and-ipad-pro-using-the-new-anker-usb-c-to-lightning-audio-adapter

Note: The Maestro and AMBEO iOS apps will not be able to communicate with the Sennheiser microphones even withe the Anker adapter due to the lack of MFi through USB-C instead of Lightning. However generic recording does work according to our tests.

 

Other Sennheiser Lightning devicesNot Compatible  ClipMic Digital, MKE-2 Digital, MKE-4 Digital:

These Sennheiser mobile recording products do not work on the USB-C iPads even when connected through the Anker Lightning-to-USB-C adapter. (It also does not work on Macs with USB-C.  Only the AMBEO works on Macs through the Anker adapter).

These can only work through iPads and iPhones equipped with a Lightning port.

Are Apogee’s products compatible with iOS 9?

YES!  The following products have been tested and are fully compatible with iOS 9 (every version of 9) on iPad, iPhone or iPod touch:

  • JAM
  • JAM96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac
  • Apogee MetaRecorder app
  • Apogee Maestro for iOS app
  • Sennheiser ClipMic Digital
  • Sennheiser MKE2 Digital

 

Apogee strongly recommends upgrading the Maestro App when using iOS 9 with the following products:

  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

To upgrade Maestro, simply tap the “App Store” Icon and go to the “Updates” tab.  If an update is necessary, Maestro will appear on the list of Apps and you will need to tap the Update box to download.

ONE for iPad & Mac input distortion on iOS 9.2 and 9.2.1 (FIXED)

If you are experiencing input distortion with your Apogee ONE on an iPhone, iPad or iPod touch running iOS 9.2 or iOS 9.2.1 our testing indicates upgrading to iOS 9.3 will resolve the issue.

The Symptoms are:

  • All ONE for iPad & Mac inputs (internal mic, external mic, and 1/4 instrument input) have crackling and clicking distortion noise on iPad, iPhone, and iPod Touch. All is fine when use with a Mac computer.
  • Inputs were fine on iOS 9.1 and earlier, and only occurred once updated to iOS 9.2 or 9.2.1
  • Noise occurs on all iOS recording apps that use the 44.1kHz or 48kHz sample rates (when record at 88.2kHz or 96kHz in apps that support it, there is no distortion)

Recommended fix for the issue: Upgrade your iOS device to iOS 9.3

Learn more about updating to the latest version of iOS: https://support.apple.com/en-us/HT204204

Why is MetaRecorder’s sample rate/bit resolution orange?

This indicates that the playback sample rate doesn’t match the Scene recording rate.

For example, if you’re recording with an input-only device such as Apogee MiC or Sennheiser ClipMic digital at 96kHz and listening through the iPhone’s headphone jack, the sample rate switches to 48kHz during playback, due to the fact that the headphone output doesn’t support the higher sample rate. Don’t worry, the recorded files are still at the higher sample rate.

MetaRecorder orange sample rate

Why doesn’t Input Monitoring work at 88.2/96kHz?

Input Monitoring will only work at 88.2/96kHz if your output device supports these sample rates. If you are using an Apogee MiC 96k or a Sennheiser ClipMic, you can record at 88.2/96kHz, but you may not be able to use input monitoring if you’re using the iDevice’s built-in output or Apple ear-buds since both of these output devices only support up to 48kHz.

The recorded file will still be at 88.2/96kHz, but when you play it back you will be listening at 44.1/48kHz. If you would like to use input monitoring while recording, you can use a lower sample-rate, such as 44.1 or 48kHz or if you would like to stay at a higher sample-rate, you can use an input/output device that supports 88.2/96kHz on input and output, such as the Apogee ONE for iPad & Mac or the Apogee Duet for iPad & Mac.