ONE

How can I download Maestro on my iPad/iPhone?

There is two ways to find and download Maestro on your iPad/iPhone:

A) Open the App Store and on the search bar type in “Apogee Maestro”. The app will come up and you can download it from there.

B) This second method requires that you connect your Apogee Interface compatible with iOS (ONE, Duet or Quartet) to your iPad/iPhone:

1) Go to Settings>General>About.

2) At the bottom of the list shown, select your interface name.

3) Go to “Find App for Accessory”, this will take you to the App Store where you will be able to download Maestro.

 

Apogee Maestro crashes when I launch it

If Apogee Maestro 2 is crashing every time you try to launch it, follow the steps below:

 

 

– Quit Apogee Maestro.

– Go to your Applications folder and locate the ‘Apogee Maestro 2’ icon.

– Click once on the icon and then hold down the Command key and press ‘i’ for ‘Get Info’.

– In the ‘Get Info’ window, check the ‘Open in 32-bit mode’ checkbox.

– Close the Get Info window and relaunch Apogee Maestro.

My Apogee’s level meter peaks when play audio from iTunes

It has been documented that if the volume control built into iTunes is all the way up, the signal sent is boosted causing the Apogee interface’s output level meters to peak.

The only way to correct this is to lower the volume slider in iTunes until this doesn’t happen. As a general guide, try setting it around 90% of the maximum level.

How do I find the Maestro software on your website?

The Apogee Maestro 2 software is not on the Apogee website as a separate file. Instead, it is installed with the software package for your Apogee interface.

For example, if you download and install the Duet for iPad & Mac software, Maestro 2 will automatically be installed and placed in your Applications folder.

This is true for any Apogee interface software. You can find the appropriate software for your Apogee interface by going to the support section of our website:

http://www.apogeedigital.com/support

 

ONE input source switches back to ”Internal Mic” after hotplug, restart, or sleep/wake

There is a known issue with ONE (the original ONE, not the ONE for iPad & Mac) where the input will switch back to ”Internal Mic” after unplugging/replugging the ONE, restarting the computer, or doing a sleep/wake.

If you have the input set for ”Ext Mic”, ”Ext Mic 48v”, or ”Instrument”, the following will happen after unplugging/replugging the ONE, restarting the computer, or doing a sleep/wake:

– The input label in any CoreAudio applications, such as your recording software, System Preferences Sound, or Audio MIDI Setup will switch to ”Internal Mic”.

– The input label in Apogee Maestro will switch to ”Internal Mic”, even though it will still show the input source that you had selected.

– The input encoder in Apogee Maestro will reflect the gain range of the ”Internal Mic”, so it will graphically show that the input level is raised, but you’re not able to lower it.

 

This is a known issue with ONE and it will be fixed in a future update. Until then, the workaround is to toggle the ”Analog Level” in Apogee Maestro to ”Internal Mic” and then back to whatever input source you were trying to use.

 

 

 

 

Gain Staging – How to set proper levels with your Apogee product and recording software

Use the following steps to set input and output levels on your Apogee interface. 

Before launching your recording software:

1. Turn down the speaker/headphone output level of your Apogee interface.

2. Connect your audio source to your Apogee interface. Make sure to use the proper inputs.

• If you’re using a microphone, plug the microphone into the XLR input.

• If you’re using a guitar, bass, or other high impedance instruments, plug them into the 1/4″ instrument input.

• If you’re using an external mic-pre or another piece of line-level gear, use the XLR inputs.

Quick Tip: Some keyboards and synths can be plugged into either the Instrument or XLR inputs. You might have to experiment with what sounds better.
 

3. Launch Apogee Maestro and go to the input tab. Make the appropriate selection in the Analog Level drop-down menu for the input channel you are using.

• Microphone (Mic) – depending on the Apogee interface you are using, you would choose Ext Mic/Ext Mic 48v (ONE) or Mic (Duet, Quartet, Ensemble, SymphonyI/O with MicPre module). You will need to engage the 48v button for if you’re using a mic that requires phantom power.

• Instrument (Inst) – Guitar/Bass/some keyboards

• Line Level (+4dBu/-10dBV for balanced/unbalanced connections) – This setting is used when connecting external microphone preamps and other line-level gear.

NOTE: If you have the ONE, a line-input is accommodated by choosing Ext Mic and turning the input gain all the way down.
 

4. Set the input gain of your Apogee interface.

There are two ways you can adjust your input gain:

• By adjusting the input software encoder in Maestro

• By turning the physical knob (encoder) on your Apogee interface (make sure you’ve set the knob to control the input channel and not the output level. See your User’s Guide for more information on setting this).

Quick Tip: Ideally, the level in the input meter should be as high as you can get it without hitting an “over”. If you see red in the meter, you know you need to turn the input gain down. In some cases you may need to adjust the output of the audio source you are using. You may need to move your microphone closer to the sound source or further away. You may need to turn the level of your guitar or keyboard up or down.
 

Launch your recording software, create an audio track, and put the track into input or record mode. It is a good idea to leave the fader of the track you are recording and any Master Fader for the mix set at their default setting.

5. Adjust the output level of your Apogee interface.

• Gradually increase the output level of your Apogee interface so you can hear what your input source sounds like in the speakers or headphones.

• After you get the output set to a comfortable listening level, listen for any distortion in the input audio.

• If the audio sounds bad, you may have something set wrong. Go through steps 2, 3, and 4 to trouble-shoot the problem.

Note: Two common issues are that the sound is too quiet or that it’s distorted. It may be a simple case of needing to turn the input gain up and the output level down or the input gain down and the output level up.

Grounding Noise

The direct-coupled design of USB and Firewire audio interfaces can be susceptible to grounding anomalies that are difficult to discern. This can manifest in a variety of audible ways including hum, artifacts, and noises which can modulate with activity from the mouse, hard drive, wireless network, printer activity, or other functions of the computer.

One way to begin troubleshooting is to monitor the outputs of the audio interface with headphones. If the noise isn’t audible then it’s likely that a grounding issue exists.

If you look at the components of a computer based recording system, grounding noise can emanate from a multitude of sources. A few examples of these sources include:

  • Input (Instrument, line-level device, etc.)
  • Audio cables
  • Audio interface power supply (if applicable)
  • USB/Firewire cable
  • Computer’s AC
  • Attached peripherals/devices
  • Powered monitors or amp

A grounding problem could also be caused by the power, AC circuits, and power plugs of the room, or even the building you are in.

To troubleshoot the issue you’ll want to systematically remove, add or replace components in the system until the device (or devices) introducing the grounding issue has been discovered.

  • Because variables can exist within the same space from one circuit or AC outlet to another. Experiment moving devices around to different AC outlets. The preferred setup in a audio/computer system is for the power to be provided from the same AC circuit/outlet.
  • If a MacBook is being utilized, typically the AC power adapter (Magsafe) includes a  3-prong power cable and 2-prong adapter. Try utilizing the 2-prong adapter (North America). Does running the MacBook on batteries (=floating) solve the problem?
  • Utilize balanced cables (1/4″ TRS or XLR) when possible particularly when the audio interface is equipped with balanced inputs or outputs. Balanced circuitry is less prone to ground loops as the ground does not carry signal.
  • When unbalanced cables (RCA, 1/8″ or 1/4″ TS) are utilized keep the length of the cable to a minimum, under 10 feet (3 m). Longer lengths can amplify and exacerbate grounding noise.
  • Separate AC power wiring from audio cables.
  • Ground lifting the AC of a device may resolve the problem. This should be done with extreme CAUTION, as grounding exists for safety. You’ll want to consult with the manufacturer of the device about the implications of configuring the power in this manner. In North America this can be accomplished cheaply with a 3-prong to 2-prong ground lift adapter attached to the AC plug. In other countries a power strip without a ground may suffice.
  • Depending upon the severity of the issue another product may have to be implemented to resolve it. This could be a DI with a ground lift option (for input sources like a keyboard, guitar, etc.), a transformer based solution like those offered by Jensen and EBTECH, power conditioning or regulating device.

If you have questions, are unable to resolve this or any issue contact Apogee Support for assistance.

http://www.apogeedigital.com/contact-support.php

Is ONE compatible with Mac OS X Mavericks (10.9)?

Yes! ONE (1st gen) and ONE for iPad/Mac are both fully compatible with Mac OS X Mavericks (10.9).  Please be sure to download and install the latest 10.9 compatible software package for your product from Apogee’s site.

 

Click to find the latest ONE Software Installer

Click to find the latest ONE for iPad/Mac Software Installer