PENDING

How do I connect Symphony Desktop to my iPhone/iPad?

Symphony Desktop can be used with your iPhone or iPad, as shown in the manual on this page.

iPad Pro with USB-C: You can use a direct USB-C to USB-C cable.

Lightning port iOS devices: You must use the Apple USB-C to USB camera adapter and a USB-C to USB-A cable. The cable is included with the Symphony Desktop. The adapter is available from Apple, as shown here.

https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter

NOTE – The Symphony will NOT connect to a Lightning iOS device using the Apple Lightning to USB-C charge/sync cable shipped with newer Apple iOS devices. The camera adapter is needed to allow the iPhone to recognize Symphony Desktop properly.

Used Gear – Is it really worth it?

Used gear can be a great addition to your studio, but it can also have the potential to be a world of nightmares. The fact is that it is really just impossible to know before purchase, sometimes even until years later.

No Warranty from Apogee on Used Gear!

Used gear does not have a Warranty, so always keep this in mind. The price can seem like a great deal, only to find later when you add costs of repairs it is no longer. Also, very old Obsolete gear may not be repairable at all, due to lack of original parts.
https://knowledgebase.apogeedigital.com/rma/rma-can-you-repair-my-older-apogee-gear/

Also, even if the seller tells you the product is in perfect working order this may not be true. It is entirely possible they are being 100% honest in what they believe, not trying to scam you. But it is very easy for the average person who doesn’t inspect the unit internally to make a mistake.

Liquid Damage

There is a common misconception that if you spill liquid on your electronics, and let it dry or put it in rice, and it then seems fine, that no harm was done. This could not be farther from the truth!

This is because one of the main dangers of liquid damage is not the initial spill, or shorts, but corrosion over time.

You could have a little spill, think nothing of it, everything continues to work normally and then three years later the unit goes down “seemingly” out of nowhere, but it is actually because the board has completely corroded in that time.

As an example, here is a photo of Duet unit that was sent in for a normal repair, with no expectation of liquid damage. As far as the customer knew it was never spilled on, just that one day phantom power stopped working.

As you can see this is such severe corrosion that there is no way to desolder all the faulty parts and continue to reuse this main board. A whole new Main Board would be needed. If this happens with Legacy/Obsolete units where we just don’t have that model of Main Board anymore, then it is unrepairable, e-waste.

Since the fault the customer observed in this case was that Phantom Power didn’t work you can understand how easily someone who simply didn’t own a condenser microphone could have tested this unit by trying to use it, thought it was fine, and sold it as “working” when it was in fact damaged beyond repair.

So always be cautious with any Used gear! A seller may not know what lurks inside the unit.

If you want to get a better deal versus New Gear please look at our Factory Refurbished units in our webstore. These are products where our Repair Lab has internally inspected all boards, and tested every single function, using specialized testing equipment. They also have the same 1 year Warranty as a New unit.
https://apogeedigital.com/store

Alert: Apogee Thunderbolt devices and 2020 MacBook Pro 13″ and MacBook Air

Apogee Thunderbolt devices experience audio dropouts, stutters, and general decreased audio performance when connected to the 2020 MacBook Pro 13″ model.

We are working on a fix for this issue, but in the mean time recommend customers who own our Thunderbolt devices to avoid using it with this model Mac computer.

We will update this article as we have more information and/or an update ready.

Oct 05, 2020 – We have also had 1 user report similar issues on the 2020 MacBook Air 9,1 model with 10th Gen Ice Lake processor, so we are adding that computer to this page. As this seems to be specific to Ice Lake processor series, please avoid any other new Macs with Ice Lake until we resolve this issue in a future update.

Dec 16, 2020 – We had a new piece of information today, as a customer with this specific laptop reported having full Kernel Panics, when unplugging and replugging the Element. Oddly, the Kernel Panic does not show reference to any drivers, as we would expect if it was due to a software or driver issue.

Searching the crash string, “Intel CrashLog recorded due to unexpected reset” we have found reports from many other users who own this 2020 13″ MacBook Pro having severe issues with all variety of Thunderbolt devices, from full crashes, to issues waking from Sleep, loosing all connection to USB devices, etc.

One user wrote to CalDigit, a reputable maker of Thunderbolt Hubs, who replied:
“Our engineers have been investigating into the brand new 2020 MacBooks as we’ve had detailed reports from several of our customers who have tried many different brands of docks, from OWC, Kensington, Elgato and ours and none of them have been able to function correctly via the latest chipsets in these Macs.”

Thus it is becoming more clear this is a deeper issue with Thunderbolt on these 10th Gen Ice Lake processors, rather than something specific to our Thunderbolt driver. Please stay tuned for more information.

Links to others with 13″ MBP 2020 Thunderbolt issues:
https://discussions.apple.com/thread/251654275
https://www.reddit.com/r/macbookpro/comments/i0m9si/mbp_13_2020_intel_crashlog_recorded_due_to/

How to use Apogee MiCs and Interfaces with Facebook Live

Everyone’s using FaceBook Live to connect with their friends, fans and customers, but how can you stand out from all the other FaceBook Live streams? Higher quality audio! With Apogee mics and interfaces, your message will be clear and crisp, while background noise and room echo will be significantly lower in volume. Plus, with an Apogee headphone output, you won’t have to strain to understand others – voices are distinct and clear.

Step 1 - Connect your Apogee Interface

You can use any Apogee interface, but those interfaces that include a microphone are the most convenient, such as Mic, Mic96, Mic Plus, HypeMic and ONE. Using the appropriate cable, connect the Apogee interface to your Mac or Windows device.

Step 2 – Create a Facebook account and launch Facebook Live

Once you’ve created a FaceBook account, you can start a FaceBook Live event from the Create Post section of your home page, or go to http://facebook.com/live/producer.

Step 3 - Set up Facebook Live to use the Apogee interface and test

Mac & Windows:

  • In the Live Producer window, click Use Camera in the Live Video Setup section.
  • Click the Mic icon to select an Apogee interface.
  • If the Apogee interface is selected in System Preferences > Sound as the Input & Output device, then the interface appears twice in the list – once with the prefix ​Default​, and once with no prefix – there are important differences between the two selections as described in the chart below.

Element & Ensemble Thunderbolt

Quartet, Duet, ONE

HypeMic, Mic+, Jam+

Mic 96k, Jam 96k

Default​: Inputs 1-2 summed to center-panned mono; input gain auto adjusted No Default prefix – Inputs 1-2 hard-panned Left-Right, set input gain manually

Default​: Inputs 1-2 summed to center-panned mono; set input gain manually No Default prefix – Inputs 1-2 hard-panned Left-Right, set input gain manually

Default​: Input is center-panned mono; input gain auto adjusted
No Default prefix – Input is center-panned mono, set input gain manually

Default​: Input is center-panned mono; set input gain manually
No Default prefix – Input is center-panned mono, set input gain manually

You can check your Camera and Audio system by recording a Live session that only you can see – set Share to your Timeline to Only Me, then click Go Live. Once you’ve recorded a bit, click End Live – you’ll be able to play back the recorded video without it being visible to others.

iOS

Using FaceBook Live with an iOS device plus an Apogee interface is as simple as connecting the Apogee device before launching going Live. The operating characteristics of Apogee interfaces is fixed, as described in the chart below:

ClipMic Digital

Quartet, Duet, ONE

HypeMic, Mic+, Jam+

Mic 96k, Jam 96k

Input is center-panned mono; set input gain manually from Apogee Maestro for iOS or MetaRecorder. Playback is heard on the iOS device speaker.

Inputs 1-2 summed to center-panned mono; set input gain manually from the top panel encoder or Apogee Maestro for iOS

Input is center-panned mono; set input gain manually from the top panel encoder.

Input is center-panned mono; set input gain manually from the thumbwheel. Playback is heard on the iOS device speaker.

So, go Live and sound great!

How do I connect headphones with my MiC or Jam original or 96k now that my iPhone has no headphone jack?

We have made a number of products, Jam/MiC/Jam96k/MiC96k, which are Input Only devices for iOS.

When Apple started removing the headphone jacks from the iPhones this created a minor issue for users who got a new iPhone, and could no longer connect headphones to monitor their input with Jam/MiC/Jam96k/MiC96k.

You can use the Apple Lightning Dock to connect both your Jam/MiC/Jam96k/MiC96k and your Headphones, to your iPhone, at the same time.

https://www.apple.com/shop/product/MNN62AM/A/iphone-lightning-dock-black

You can also look into our newer devices we made after these new iPhones came out, which now have headphones jacks built in, with Low Latency Monitoring. These are MiC Plus, Jam Plus, and now HypeMiC!

Symphony I/O Dante – clocking errors reported or clicks & pops heard

Check Clock Source and Sample Rate Configuration

Check the clock source and sample rate configuration of Symphony I/O as described in the KnowledgeBase article below. Carefully verify the Enable Sync to External box as described in the document; if clock source is Dante Network, the box should be unchecked; if clock source is Internal or any external source, the box should be checked.

Check Your Network Switch

  1. Check that all Ethernet cables are firmly connected at both the Symphony I/O and network switch ends.
  2. Make sure you’re not using an “Energy Efficient Ethernet” (EEE) or “Green” switch. If your switch does include these features, consult the switch documentation to determine if they may be disabled.

Reset Symphony I/O

Reset Symphony I/O by pushing and holding the front panel power button for at least 10 seconds, then powering the unit back on.

Symphony I/O Dante Routing

Dante Audio Interface Mode

In Symphony I/O Dante audio interface mode (AIM), routing is simple between Symphony I/O modules and the Dante network. In Dante AIM, the Pro Tools HD connection is inactive.

To set Symphony I/O to Dante AIM from the front panel OLED:

1.Tap Settings (gear icon).

2. Tap the Setup tab at the top of the screen.

3. Tap the Audio Interface Mode button, then tap “Yes” in the on-screen prompt. If the Thunderbolt option card is installed, the button toggles through the available AIMs in the order Dante – Dante + PTHD – Thunderbolt. Thus, it may be necessary to set the Audio Interface Mode twice to arrive at the desired AIM.

 
dante_aim.001

Routing Between I/O Modules & Dante Network

Routing is straightforward – Symphony I/O module inputs are routed to Dante Transmit channels, and Dante Receive channels are routed to I/O module outputs. Routing is fixed.

Custom Labels In Dante Controller

It’s recommended to create custom labels for the Dante Controller Routing grid based on installed I/O modules. This will make routing between the Dante network and Symphony I/O modules simple to implement. The labels shown below are based on 2 8×8 I/O modules installed.

routing_daim

If only one I/O module is installed in the Symphony I/O, then Dante Receive/ Dante Transmit channels 17-32 have no connection. 

Symphony I/O Dante + Pro Tools HD Routing

Dante + Pro Tools HD Audio Interface Mode

Symphony I/O Dante + Pro Tools HD offers powerful routing options between Symphony I/O modules, Pro Tools HD and your Dante network.

To set Symphony I/O to Dante + Pro Tools HD audio interface mode from the front panel OLED:

1.Tap Settings (gear icon).

2. Tap the Setup tab at the top of the screen.

3. Tap the Audio Interface Mode button, then tap “Yes” in the on-screen prompt. If the Thunderbolt option card is installed, the button toggles through the available AIMs in the order Dante – Dante + PTHD – Thunderbolt. Thus, it may be necessary to set the Audio Interface Mode twice to arrive at the desired AIM.

 
settings1

Routing TO Pro Tools HD

When Symphony I/O is set to Dante + PTHD audio interface mode, it’s possible to route up to 32 channels to the Pro Tools session inputs. The source of these inputs may be routed from either Symphony I/O’s 32 I/O module inputs (when 2 modules are installed) or from 32 Dante Receive channels. 

Routing from I/O modules inputs or Dante Receive inputs is set on the front panel OLED in Settings (gear icon) > Setup tab, using two buttons labelled To PTHD 1-16 and To PTHD 17-32. Each button sets two banks of 8 channels: To PTHD 1-16 sets the source for Pro Tools inputs 1-8 and 9-16, while To PTHD 17-32 sets the source for Pro Tools inputs 17-24 and 25-32. 

settings1

In the example shown below, To PTHD 1-16 is set to Analog 1-8, Dante 9-16 and To PTHD 17-32 is set to Dante 17-24, Dante 25-32. With this setting, the first 8 I/O module analog inputs are routed to Pro Tools inputs 1-8 while Dante Receive 9-32 is routed to Pro Tools inputs 9-32.

To route all Dante Receive channels to Pro Tools inputs, set To PTHD 1-16  to Dante 1-8, Dante 9-16 and To PTHD 17-32  to Dante 17-24, Dante 25-32.

 To route all I/O module inputs to Pro Tools inputs, set To PTHD 1-16  to Analog 1-8, Digital 9-16 and To PTHD 17-32  to Analog 17-24, Digital 25-32.

If only one I/O module is installed, then To PTHD 17-32 defaults to Dante 17-24, Dante 25-32.

Routing FROM Pro Tools

Audio FROM the Pro Tools session is routed simultaneously to I/O module outputs and Dante Transmit channels. This routing is fixed.

Custom Labels in Dante Controller & Pro Tools HD

Once To Pro Tools routing has been set, it’s recommended to create custom labels for both the Dante Controller Routing grid and Pro Tools I/O Setup. This will make routing between your Pro Tools session, the Dante network, and Symphony I/O modules simple to implement.

The Dante Controller Routing grid custom labels are shown below based on the To Pro Tools settings shown above. 

  • The first 8 Dante Receivers are set to N.A, or not available. With To Pro Tools configured so input 1-8 are sourced from Symphony I/O modules, Dante Receivers 1-8 aren’t routed anywhere.
  • All Pro Tools outputs are simultaneously transmitted to the Dante network and routed to I/O module outputs.
d_controller_pthd

In Pro Tools I/O Setup, the custom Input labels shown below are based on To PTHD 1-16 is set to Analog 1-8, Dante 9-16. 

16x16_PTHD_Analog 1-8, Dante 9-16_PT_IO Setup_Input tab

Custom Output labels shown below are based 1 I/O module installed – Outputs 1-16 are routed to Dante Transmit and I/O modules outputs simultaneously.

16x16_PTHD_Analog 1-8, Dante 9-16_PT_IO Setup_Output tab

Symphony I/O Dante Clock Source & Sample Rate Configuration

Clocking and the Dante Network

A Dante network offers several unique clocking features that differ from traditional concepts of digital audio system clocking.

For example, rather than requiring the user to select a static clock master, the Dante network dynamically elects the clock master based on a variety of considerations. This is a great advantage when devices may be added or removed from the network – if the elected clock master isn’t connected, the network elects a new clock master seamlessly with no interruption to the system.

The user does have an opportunity to influence the master selection by designating one or more devices as Preferred Master in the Dante Controller application. This permits a specific device to be assigned the role of clock master while preserving the system’s capacity to elect another device as master if necessary. 

Also, the Dante network master is able to sync devices at all sample rates, meaning that they can be in sync and co-exist on the network. Note that device sample rates must match to route audio between them.

The Symphony I/O Dante interface offers two audio interface modes (AIM) – Dante and Dante + PTHD. Configuration of clock source & sample rate differs between the two AIMs, as described below.

 

The Simple Answer: Choose Dante Network Clock Source

Given the special clocking features offered by a Dante network, the simple answer to choosing a clock source, regardless of AIM, is the Dante Network clock source. See instructions below to set clock source in Dante and Dante + PTHD AIMs.

Carefully consider the consequences of choosing other clock sources, as this could complicate system sync and the network’s ability to dynamically elect a master device. If it’s necessary to clock Symphony I/O to the Internal, word clock or digital input clock sources, it’s crucial to make two settings in Dante Controller – choose Symphony as  Preferred Master and check the Enable Sync to External box (even when choosing Internal clock source). These settings are made in the Dante Controller > Network View > Clock Status tab.

enable sync

Configure Clock Source & Sample Rate - Dante AIM

When Symphony I/O is set to Dante audio interface mode (AIM), the following displays and controls appear on the front panel OLED:

new_home_dante

1. Clock Source – Set Symphony I/O clock source from the front panel OLED Home View. Tap the Clock Source button, choose the desired clock source in the displayed dropdown menu, then tap OK.

2. Symphony I/O Sample Rate – The rate of the Symphony I/O chassis, i.e. the Main board and I/O modules. The Symphony I/O sample rate is set in Dante Controller > Device View > Device Config tab. 

  • If Clock Source is set to an external source such as word clock, the external source sample rate must match the rate selected in Dante Controller.
  • A flashing sample rate indicates a mismatch between these rates.
Screen Shot 2019-04-29 at 2.33.14 PM

3. Ethernet Port  Status Icons – These icons display the configuration and status of the Option card Ethernet connectors.

  • 1 icon displayed – the Ethernet ports are configured in Switched mode – connect either port to the Dante network, then use the remaining port to daisy-chain additional devices.
  • 2 icons displayed – the Ethernet ports are configured in Redundant mode – connect the Primary port (displayed on the OLED to the left) to the Primary network, connect the Secondary port to the Secondary network.
  • Icon color – when the icon is blue, the port is connected to a network; when the icon is orange, the port is not connected.
  • Set the Ethernet port configuration in Dante Controller > Device View > Network Config tab. Be sure to power-cycle Symphony I/O after a port configuration change.
 4. Dante Sample Rate – The rate of the Dante Option card. If Symphony I/O clock source is set to an external source, the external rate and the Dante rate must be manually matched.
 
5. Master Status – indicates when Symphony I/O has been elected as the network clock master. 

Configure Clock Source & Sample Rate - Dante + Pro Tools HD AIM

When Symphony I/O is set to Dante + Pro Tools audio interface mode (AIM), the following displays and controls appear on the front panel OLED. Note that sample rate and clock source selection operate differently than in Dante AIM.

1. Clock Source, Loop Master – Set Symphony I/O clock source from the Pro Tools application. Unlike Dante AIM, it’s not possible to set the clock source from the front panel OLED. In Pro Tools, choose Setup menu > Hardware. The diagram below shows the correspondence between Pro Tools Clock Source dropdown menu items and Symphony I/O clock sources. For example, to choose Dante Network, select the Optical [Encl] menu item.

pt_clocksources.001

 

 

  • Clock Source, Loop – when multiple interfaces are connected Pro Tools HD, one interface is designated the Loop Master. All other units switch to Loop clock source automatically. 
  • If Clock Source is set to an external source such as word clock, the external source sample rate must match the Pro Tools sample rate and the Dante sample rate.
  • A flashing sample rate indicates a mismatch between these rates.

2. Symphony I/O Sample Rate – The rate of the Symphony I/O chassis, i.e. the Main board and I/O modules. The Symphony I/O sample rate is set by the Pro Tools system.

  • If the Pro Tools application has been launched but no session is open, the sample rate may be set in Pro Tools > Setup menu > Hardware.
  • If a Pro Tools session is open, the sample rate is determined by the session and cannot be modified.
3. Option card DigiLink (Pro Tools) Port Status – displays the connection status between Symphony I/O and the Pro Tools HD system. Blue indicates a working connection, orange indicates no connection.

 

4. Pro Tools Sample Rate – The current rate of the Pro Tools system. If Symphony I/O clock source is set to an external source, the external rate and the Pro Tools system rate must be manually matched.

5. Master Status – indicates when Symphony I/O has been configured as the Pro Tools system Loop master. In a multi-Symphony I/O Pro Tools rig, one interface is configured as the Loop Master – all remaining interfaces automatically switch to Loop clock source and should remain so.

 

Symphony I/O Dante Troubleshooting

How can I "ID" my hardware Symphony I/O from Dante Controller?

To identify Symphony I/O hardware from the Dante Controller application:

  1. Open Dante Controller, then choose Device > Device View or double-click on a Symphony I/O device label anywhere in Dante Controller.
  2. In the Device View, click the eye icon. Symphony I/O’s front panel power button will rapidly blink for several seconds.
  3. When multiple Symphony I/Os are connected to your Dante network, the ID function allows you to match each Symphony I/O detected in Dante Controller to a specific hardware Symphony I/O.

Symphony I/O loses communication with Dante Controller - Hardware Reset

If settings such as ID and sample rate are made in Dante Controller but not reflected by the Symphony I/O hardware, reset Symphony I/O by pushing and holding the front panel power button for at least 10 seconds, then powering the unit back on.

Once Symphony I/O is recognized in Dante Controller, use the Dante Controller’s ID function to verify that communication has been re-established.

Symphony I/O parameters such as calibration and monitoring aren't recalled when changing between Audio Interface Modes.

Each Symphony I/O audio interface mode has independent non-volatile memory, so parameters changed in one AIM won’t affect the same parameter in other AIMs. In those instances where a consistent setting is required across all AIMs, it’s recommended to note them manually then re-enter them in the remaining AIMs.

The front panel chassis sample rate (displayed in white) is flashing

Flashing of the the front panel chassis sample rate (displayed in white)  indicates that an external clock source rates doesn’t match the Dante network rate (in Dante AIM) or the Pro Tools system(session) rate (in Dante + PTHD AIM).

  • In Dante AIM, ensure that the external clock rate matches the Dante network rate, as set in Dante Controller > Device View > Device Config tab. 
  • In Dante + PTHD AIM, ensure that the external clock rate matches the Pro Tools system (session) rate.
 If you’re not using an external clock source but the sample rate is flashing, set Symphony I/O clock source to Dante Network:

 

  • In Dante AIM  – Set Symphony I/O clock source from the front panel OLED Home View. Tap the Clock Source button, choose Dante Network in the displayed dropdown menu, then tap OK.
  • In Dante + Pro Tools AIM –  Set Symphony I/O clock source from the Pro Tools application: In Pro Tools, choose Setup menu > Hardware. In the Pro Tools Clock Source dropdown menu,  select Optical [Encl]. This corresponds to Dante Network clock source on Symphony I/O.
 

After toggling to Thunderbolt AIM, Symphony I/O isn't recognized by your Mac

On Symphony I/Os equipped with both the Dante + PTHD Option card and Thunderbolt card, it’s possible to toggle between three audio interface modes: Dante, Dante + Pro Tools HD and Thunderbolt. 

After toggling to Thunderbolt AIM, it’s necessary to hotplug the Thunderbolt cable before Symphony I/O is recognized by your Mac.