Windows

On Skype for Windows, I’m getting the message “Your mic isn’t working. Try another one”.

If you’re using Skype for Windows with an Apogee USB interface and see the message “Your mic isn’t working. Try another one”, this most likely indicates a sample rate mismatch in the Windows Sound Control Panel.

Ensure the selected sample rate is the same in these two locations.

  1. Control Panel > Sound > Playback > (Select Apogee Interface) > Properties > Advanced
  2. Control Panel > Sound > Recording > (Select Apogee Interface) > Properties > Advanced

See this Knowledgebase post for more details:

https://knowledgebase.apogeedigital.com/windows/configure-windows-computer-play-youtube-spotify-audio-via-apogee-interface/

How can I get rid of clicks and pops on my Apogee-equipped Windows system?

Follow these steps to eliminate audio clicks and pops on your Apogee-equipped Windows system

  1. Use the LatencyMon utility to check the performance of your Windows computer, as described in this link: http://www.apogeedigital.com/pdf/Windows-LatencyMon-Guide.pdf
  2.  ONCE LatencyMon displays the message “Your system appears to be suitable for handling real-time audio and other tasks without dropouts”. Until issues indicated by LatencyMon are resolved, no other measures will resolve clicks and pops.
  3. In Apogee Maestro’s System tab, set the Preferred Buffer Size to a higher value until the problem is resolved.
  4. If the DAW session is stored on the same hard drive as Windows, connect a second high-speed drive and move the DAW session to it.

How do I set up Audacity on Windows for use with ONE, Duet or Quartet?

Since Audacity doesn’t support ASIO drivers without advanced modification of the program, using Apogee ONE, Duet and Quartet with Audacity requires these specific steps:

  1. SAMPLE RATES MUST BE MATCHED MANUALLY in:
    1. Control Panel > Sound > Playback > (Select Apogee Interface) > Properties > Advanced
    2. Control Panel > Sound > Recording > (Select Apogee Interface) > Properties > Advanced
    3. Audacity App > Project Rate
  2. In Audacity, set Audio Host to MME.
  3. In Audacity, click input meters to start monitoring of the input. If no audio is heard, choose Audacity > Transport > Rescan Audio Devices.

My Youtube video won’t play on my Windows computer and Apogee interface, how can I resolve this?

If Youtube or other audio/video playback apps don’t work while your DAW is open, then there is most likely a sample rate mismatch between the DAW session and the WDM sample rate (i.e the System sample rate set in the Control Panel > Sound > Playback > Properties > Advanced). Set the System sample rate to match the rate of your DAW session.

How can I determine whether my Windows machine is suitable for audio recording?

Like most providers of audio hardware and software for Windows, we recommend a free utility created by Resplendence Audio called LatencyMon, which can be found here:

www.resplendence.com/latencymon

There are many resources at Resplendence’s site describing how Windows processes might result in degraded audio performance and how to use LatencyMon to detect and resolve the problem. In short, simply download the app and let it run on your Windows computer. After several minutes, LatencyMon will display an evaluation of the suitability of your computer for digital audio. If specific drivers are causing issues, LatencyMon will indicate them. Now the fun starts! For more details, consult our LatencyMon guide.

How can I determine if my Apogee interface is recognized by my Windows computer?

  1. Open Device Manager by right-clicking the Start icon and choosing Device Manager.
  2. Click on the “Apogee USB Audio Devices” disclosure arrow and verify that Apogee ONE, Duet or Quartet appears in the list.
  3. Click on the “Sound, Video and game controllers” disclosure arrow and verify that Apogee ONE, Duet or Quartet appears in the list.

 

How do I configure my Windows computer to play Youtube or Spotify audio via my Apogee interface?

First install the Apogee USB ASIO driver and Maestro software

  1. Open the Sound Control Panel using one of the following methods:
    1. Right-click the Taskbar Speaker icon and choose “Playback devices”.
    2. Type “Sound” in the System searchbar.
  2. Choose the Playback tab
    1. Click on the Speaker-Apogee Quartet (or ONE, Duet) entry, then click Set Default.

  1. Choose the Recording tab
    1. Click on the Line-Apogee Duet entry, then click Set Default.
  2. It’s highly recommended that the WDM driver sample rate is matched to your DAW sample rate (ASIO driver rate). To choose the WDM rate:
    1. In the Playback tab, click on the Speaker-Apogee Duet entry, click Properties.
    2. In the Properties window, click the Advanced tab, then choose the desired sample rate in the Default Format box.
    3. Repeat in the Recording tab.