When installing software for your Apogee product, you may get an alert message that a System Extension was blocked.
- Note: Even if this message does not appear, you still need to manually follow the directions below
This is a new security feature Apple introduced in macOS 10.13 High Sierra that requires a user's approval before loading third-party kernel extensions. It applies to all future versions of mac OS including 10.14 Mojave, 10.15 Catalina, and above.
Click OK to proceed, then go to your Mac System Preferences Security & Privacy panel to Allow the System Extension so your Apogee product will work properly.
If you do not see this Allow button, it is programmed to disappear after 30 minutes. To get it to reappear, uninstall your Apogee software (requires you restart the computer), then reinstall. At the end of the reinstall but before restarting your computer for the 2nd time, check Security & Privacy for this Allow button will reappear.
If the Allow button does not appear even after a full uninstall and re-install of the software, here are some advanced troubleshooting techniques to find out where things are getting stuck:
System Information.app is a utility built into every mac that lets you see detailed information about your system. It is located in your Mac's Applications Utilities folder
In System Information > Disabled Software > Is the Apogee driver listed?
Apogee driver DOES appear in Disabled Software section
If you have not been able to get the Allow button to appear at all we can Allow the driver in Recovery Mode > Terminal.
- Boot into Recovery Mode and load Terminal.
- In Terminal enter this command EXACTLY as follows:
spctl kext-consent add 9HL766DC9QHit enter. If it asks for a password please give your computer password. Once you see a normal command line, reboot again normally.
The unit should now connect.
*Note - this Allows Consent for ALL Apogee drivers, so it will mean in the future you do not have to Allow other models from our brand.
Apogee driver does NOT appear in Disabled Software section
If the Allow button won’t appear in the System Preferences Security & Privacy panel and the Apogee driver isn’t showing up in the Disabled Software section, try the following steps:
- Open Terminal.app also located in your Mac’s Utilities folder
- Enter the following command:
sudo touch /Library/Extensions
- Type in your Mac’s password, then press RETURN
- Wait four minutes
- Open Mac System Preferences Security & Privacy panel and see if the ALLOW button is now there (if it was already open, you must close it then re-open for the button to appear).
- In some cases, you will need to restart your computer before checking for the Allow button in Security & Privacy.
- If you never see the Allow button, open the Apogee Maestro 2 or Apogee Control software and see if your interface is recognize anyway
If you continue to have problems after trying these steps, please contact Apogee's Support Department here: https://apogeedigital.com/support/apogee-technical-support-form