If your Apogee interface is connected to your computer, but not recognized by the Maestro or Control software, there are a few reasons this can happen:
- First, make sure you have installed the latest Apogee software for the version of macOS X you are running. All Apogee software and drivers are free. Complete this express download form to get it: https://apogeedigital.com/express-registration
- If you just installed the Apogee software onto your computer, Apple added an extra security step in newer macOS versions that you need to do. This article explains this further: System Extension Blocked alert during software installation
Try doing a hardware reset on your Apogee device. Here's a list of links on how to do this:
- How do I reset the ONE for iPad & Mac?
- How to reset the Duet 2 or Duet for iPad & Mac
- How to Reset Duet (FireWire)
- How do I Reset Quartet to the Factory Default settings?
- How Do I Reset the Symphony I/O MkII?
- Symphony I/O: Hardware Reset (Initialize)
- Ensemble Thunderbolt - Factory Hardware Reset / Initialize
If you are not logged into your computer under an Administrator account
Apogee Maestro or Control will not properly recognize the Apogee interface if Mac user is logged into a Guest Account. Maestro simply says “No Apogee Systems Found”.
- Confirm you have latest Apogee software installed, go to Apple Menu > System Preferences > Show All > System Accounts > My Account view > Set User Name to Admin, restart the Mac and Maestro will now launch successfully.