You are responsible for shipping your unit to our facility and insuring the shipment.
Please make sure to write your RMA Number on the outside of the package.
On warranty service, you pay for shipping to Apogee, and Apogee will pay for return ground shipping within the continental United States, Alaska, Hawaii.
For non-warrantied products, the customer is responsible to pay for shipping to Apogee. The customer is responsible for a separate charge for return shipping that Apogee will include with the invoice for the out-of-warranty repair charges.