How do I update the firmware on Big Ben? Chris February 19, 2021 01:11 Updated Updating Big Ben's firmware requires a hardware EPROM swap. If you feel you need to update the firmware or are experiencing any issues with your Big Ben, please contact Apogee Technical Support. Related articles How do I reset the Big Ben? How to check if a light is burned out on the Big Ben, AD-16x, or DA-16x X-Firewire FAQ's Tech Bulletin: Troubleshooting Symphony I/O Ribbon cables Big Ben User's Guide, Documentation, and Downloads Comments 0 comments Article is closed for comments.