Please package your return product very carefully, if possible in the original Apogee box and packing material to prevent damage during transit. If the original packing is not available, we recommend at least one inch of padding all the way around your product. You will be surprised to know that over 35% of packages we received on year were damaged in shipping. To avoid problems, please insure your shipment.
You can use the shipping service of your choice to ship your product (e.g. UPS, FedEx, etc.), but the package should be insured for an appropriate value and you should be able to track it. We recommend that you do not use regular Mail Postal Service.
Apogee cannot be held responsible for packages that are lost or misdirected en route to our service facilities. Please ask your shipper to record your RMA number on all paperwork.
Please allow 1-2 weeks for return of your product. Under normal circumstances, your product will spend no more than 14 working days at Apogee. We are not responsible for the time it takes the courier service to deliver or return your product.