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  2. I need help operating my Apogee product
  3. Common Issues & Troubleshooting

Common Issues & Troubleshooting

  • Tech Alert: Logic, Garageband won't open - gets stuck when scanning audio units
  • Windows 10 Audio Optimization Guide
  • iOS Audio Optimization Guide
  • Alert: Apogee Thunderbolt devices and 2020 MacBook Pro 13" and MacBook Air
  • Mac Audio Optimization Guide
  • System Extension Blocked alert during software installation
  • How to Uninstall Apogee Plugins on Windows 10?
  • I am getting messages asking me to activate after installing Control 2?
  • Alert: Changes to ASIO4all affecting Pro Tools
  • Mic input is only played in left or right of headphones/speakers, not both sides!
  • WORKAROUND: Unable to change clock source of Element or Ensemble Thunderbolt in macOS 11 Big Sur
  • How to move Apogee interface settings .plist file from one mac to another.
  • Maestro is not recognizing my Apogee interface on my M1 Apple Silicon Mac computer
  • How to check if a light is burned out on the Big Ben, AD-16x, or DA-16x
  • One/Duet/Quartet does not pass audio after cold boot on Windows 10
  • Unable to apply Apogee FX Send mixer as Inputs to Cubase Group channels
  • How do I connect headphones with my MiC or Jam original or 96k now that my iPhone has no headphone jack?
  • It says "The selected audio device has no output controls" in Mac Sound Preferences
  • Volume and Gain are changing by themselves - Auto Gain Control
  • Video recorded with camera app has audio on one side only- how to fix (stereo to mono)
  • Signal not showing up where it's supposed to and routing incorrect in Pro Tools
  • Why do I only hear the left output channel when recording with ONE or Duet in Garageband?
  • All of my LED/Meters are fully illuminated.
  • The speaker icon is blinking and I can't hear sound
  • Grounding Noise
  • It says “No Apogee Systems Found” in Apogee Maestro or Control software and my interface is not recognized
  • I can't select Apogee UV22HR in Logic
  • When using Apogee interface with Cubase, Sonarworks, output volume level goes to max.
  • After sleeping then waking an iOS device while GarageBand is open, audio may become distorted
  • When connecting speakers, there is hum and/or buzz at the output.
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