Product Posts

Apogee GiO

Does GiO work with macOS 10.15 Catalina?

Due to changes in macOS, the Apogee GiO is not compatible with macOS 10.15 Catalina or higher.

However, the USB Audio portion of the device DOES WORK because it is “class-compliant” and uses an Apple CoreAudio driver that is built into macOS.

Works

Audio input and output

Does Not Work

All control surface and MIDI functions
Buttons or switches
Lights

For full functionality of all GiO’s features, please remain on macOS 10.14 Mojave or earlier.

Symphony I/O, AD/DA-16x and Rosetta series compatibility with Pro Tools HD 11

With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface.  This provides connectivity to Avid’s HD Native and HDX systems and solidifies compatibility with the latest Pro Tools 11 software release.

Click here for Symphony I/O Firmware and Software Installers

Click here for the most recent X-HD Firmware Updater

 

How do I connect Quartet to my iPad, iPhone, or iPod Touch?

All Quartets can be connected to iPad, iPhone, or iPod Touch. Follow these three steps to enable compatibility:

STEP 1: Get the 30-pin iOS cable or Lightning iOS cable

     

Apogee’s iOS cables let you connect Quartet to any Apple iOS device.

 

US ResidentsBuy the 30-pin or Lightning iOS cable from Apogee’s Webstore
International CustomersContact your local Apogee dealer to purchase

 

 

STEP 2: Download and install new Quartet Firmware from your Mac

Connect Quartet to your Mac via USB, download the latest Quartet Software from Apogee’s site and run the firmware updater.

 

 

STEP 3: Download Apogee Maestro from iTunes App Store

Apogee’s free Maestro app for iOS brings total hardware control to iPod touch, iPhone and iPad. The app includes all the same essential functions available on the Mac including low latency monitoring. Download the app from the app store on your iOS device>

More about Maestro>

 

 

 

 

System Requirements

Mac OS (for updating firmware)

  • Computer: Intel Mac 1.5GHz or faster
  • Memory: 2 GB RAM minimum, 4 GB recommended
  • OS: 10.6.8, 10.7.4 or greater
  • Connection and power: Any available USB port on a Mac
  • Power: DC Power supply included

 

iOS:

  • iOS version: 5.1.1 and later
  • Connection: 30-pin dock connector or Lightning connector
  • DC Power supply included

 

iOS device compatibility:

  • iPod touch (5th generation), iPod touch (4th generation)
  • iPhone 5s, iPhone 5c, iPhone 5
  • iPhone 4s, iPhone 4
  • iPad (4th generation), iPad (3rd generation), iPad 2, iPad
  • iPad mini

 

Is AD-16X, DA-16X, Rosetta 200, or Rosetta 800 with compatible with Pro Tools HDX?

With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.

 

For more info, please see the X-HD Version 3.00 Release Notes.

 

What iPad/iPhone apps are compatible with MiC?

These apps have been successfully tested with MiC running iOS version 6.  Apps will be added to this list as they are identified and determined to be compatible.

  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • Bossjock Studio
  • Evernote
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • GhostHunting Toolkit EVP Recorder
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • TwistedWave
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Wavepad
  • Xewton Music Studio 2.0

Which iPad/iPhone apps are compatible with JAM?

These apps have been successfully tested with JAM on an iPhone 4 running iOS version 6. Apps will be added to this list as they are identified and determined to be compatible.

  • Ampkit
  • AmpliTube (version 2.5 or greater)
  • Amps & Cabs
  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • Gibson’s L&M
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • iShred Live
  • JamUp
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • PocketAmp*
  • PocketGK*
  • Reap DFX
  • Riot FX
  • Rock Prodigy: Guitar*
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • Studio Devil Guitar Amp
  • Taylor EQ
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Xewton Music Studio 2.0

Symphony I/O Release 5 System Requirements

Symphony I/O Release 5 Requirements

 

 Click here to download Symphony I/O Release 5

Symphony Audio Interface Mode

Requirements to connect Symphony I/O to Apogee Symphony 64 or Mobile PCI cards:

  • Apogee Symphony 64 Thunderbridge or Symphony 64 PCIe card (sold separately)
  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • 2GB memory required, 4 GB recommended

 

Pro Tools HD Audio Interface Mode

A Symphony I/O based Pro Tools system consists of two independent computer connections: audio (to a Pro Tools HD PCI card) and software control (via USB to an Intel Mac running Maestro 2). In the case where PCI cards are installed in a PowerPC Mac or Windows computer, it’s possible to run Maestro from a separate Intel Mac, such as Mac Mini or MacBook.

Note:

Running Symphony I/O in Pro Tools HD mode on a PowerPC Mac requires an older firmware version. You can request this older firmware by emailing: betafeedback@apogeedigital.com. Only the 8×8, 16 Analog In/Digital Out, and 16 Digital In/Analog Out modules are compatible with versions of Pro Tools HD older than version 9. The 16×16 Analog In/Out and 2×6 modules are only compatible with Pro Tools HD versions 9 and above.

 

Requirements to connect Symphony I/O to Avid Pro Tools PCI Cards:

  • Avid Pro Tools HDX, HD Native or HD Core/Accel/Process card installed in a computer in accordance with the Pro Tools HD Compatibility Grids, available at www.avid.com
  • Pro Tools 8.1 (requires older Symphony I/O firmware), 9.0 or greater, 10.0 or greater, 11.0 or greater

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

USB Audio Interface Mode

 

Requirements to connect Symphony I/O as a USB audio interface:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac – 2GB memory required, 4 GB recommended

 

Standalone Audio Interface Mode

In Standalone audio interface mode, all audio connections are made using the standard analog and digital i/o found on the I/O Module(s). For software control, connects Symphony I/O’s USB port to a Mac.

 

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

Are Apogee products compatible with Pro Tools 11?

Yes!  The following products have been tested and are fully compatible with Pro Tools 11 (every version of 11):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Duet has no output from audio software applications and is flashing

If the OUT LED is flashing, the output is muted. Press and hold down the top panel encoder until the OUT LED stops flashing. Also, if the Maestro Mixer’s “To Hardware” fader has been set to Out L-R, then the “From Software” fader must be raised to 0 dB in order to send the output of a software application to Duet’s outputs.

 

If the unit does not show up in Maestro, please download the most current Duet software package, run the UN-installer included in the package, and then run the software installer included in the package: Click here to download the latest Duet FireWire installer package.

Notes on Symphony I/O MkII v3.5 Release for 10.15 Catalina

The Symphony I/O MkII with Thunderbolt connection is now compatible with macOS 10.15 Catalina with the release of this version 3.5 System Software.

This release is specifically for Symphony MkII units with:

  • Thunderbolt option card only
  • Thunderbolt & Pro Tools HD option cards
  • Thunderbolt & *Dante option cards

There is no need to install this software for units with just Pro Tools HD option card, units with just Dante option card, or units with SoundGrid option card.

*NOTE: If have both Thunderbolt & Dante connection cards, this software will trigger a message to appear on your Mac that the Firmware does not match the installed software. DO NOT PERFORM A FIRMWARE UPDATE on units with this configuration. It will stop your Dante card from working. This is because Symphony MkII units that come from the Apogee factory equipped with Dante option card are pre-loaded with a higher firmware version number installed than what is in this v3.5 software release. This higher firmware version is required for the Dante operation.

Known Issue with USB Control hardware remote:
If have Element Control software installed at the same time as Symphony control, the USB Control hardware remote will not function. Uninstall the Element software or use a different partition or hard drive.

Why is Element Thunderbolt 1 and Ensemble Thunderbolt 2?

The Element units are Thunderbolt 1 chipset, while Ensemble Thunderbolt and Symphony MkII are Thunderbolt 2 chipset.

It is important to clarify what the “speed” designation really means, as it can be a bit misleading.

 

You can see from this link:

https://www.macworld.com/article/2083257/what-you-need-to-know-about-thunderbolt-2.html

 

Thunderbolt 2 is an update to the original Thunderbolt specification and takes the original’s two 10 Gbps bi-directional channels and combines them into a single 20 Gbps bi-directional channel. The amount of data able to go through a Thunderbolt connection hasn’t increased, but the throughput of a single channel has been doubled.

 

Because the Elements are a lower channel count device that only needs 1 lane of bandwidth making them Thunderbolt 2 would have no effect, only cost the user more.  It would not lower latency, only make the Elements able to pass more channels, which are not present.

 

On the Ensemble Thunderbolt and Symphony I/O MkII it is much more important to have Thunderbolt 2, because those units are passing far more channels, up to 64 channels with two Symphony I/O MkII units in multi-unit mode.

 

Thus you will find exactly the same roundtrip latency time on Elements as Ensemble Thunderbolt, regardless of Thunderbolt 1 vs 2.

Power Supply Information: Symphony I/O (mk1)

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The Symphony I/O (original mk1 model) uses a special power supply board that is separate from the main board and it has the following specifications:

NOTE: This part is not available for purchase from Apogee

Symphony I/O Dante – How do I get a Symphony I/O MkII Dante System & how does it work?

General Information:

Apogee Symphony I/O MkII has an available Dante+PTHD audio networking Option Card configuration beginning in Summer 2019.

Complete Symphony I/O MkII Dante+PTHD configured systems can be ordered from an Authorized Dealer. Use our Dealer Locator to find Authorized Apogee Dealers around the world:
https://apogeedigital.com/dealer-locator

Compatible Symphony Dante+PT configurations:
– Symphony MkII with Dante+PT card only, no thunderbolt card
– Symphony MkII with Thunderbolt and Dante+PT cards in same chassis

See Configuration Details on our Dante Product Page: https://apogeedigital.com/products/symphony-io/dante

*Audio IO Module cards that can be used in above configurations:
– Connect 16 MP –  (Dante only, TB operation coming soon)
– Connect 8×8 MP –  (Dante only, TB operation coming soon)
– 16×16 original
– 16x16mkII
– 8×8 original (all variants)
– 8x8mkII
– 2×6 original (If in chassis with 2nd module card, 2×6 will only work in TOP slot)
– 2x6SE (If in chassis with 2nd module card, 2×6 will only work in TOP slot)
– 8 mic pre module card

(Incompatible cards: A16IP and A16OP listed page 12 of MkII User’s Guide – April 2017:
https://apogeedigital.com/support/symphony-io-mk-ii#tab-id-2 )

Conversion:

NO END-USER SHOULD BE INSTALLING DANTE OPTION CARDS THEMSELVES

Requires disassembling chassis and therefore is not end-user installable.
Symphony MkII chassis needs special firmware to enable Dante+PT recognition.
This firmware is already installed on Symphony mkII Dante+PT units ordered from the factory.

End users can order pre-made Dante+PT or Dante+PT + Thunderbolt Symphony configurations from an Authorized Dealer
For End User’s who already have a Symphony MkII, It must be sent to Authorized Dealer/Distributor/Repair Center for Dante+PT Card installation.

The following units can be converted:
– Symphony MkII Thunderbolt
– Symphony MkII *Pro Tools HD
– Symphony MkII with both Thunderbolt & *Pro Tools

*Pro Tools HD option cards will be replaced with Dante+PT cards. See Dealer/Distributor for pricing.

NOTE: Symphony units with WSG SoundGrid option card must be sent to Apogee in the US for conversion (fee applies)

Operation:

Dante+PT interface mode:

No Apogee software is required. All Symphony functions controlled through front panel.
Audinate’s Dante Controller app is required for network audio routing and control. Details here: https://knowledgebase.apogeedigital.com/pending/getting-started-step-by-step-with-symphony-i-o-dante/

Note: Apogee Network Control software available late 2019.

Thunderbolt interface mode:

Run normal Symphony MkII 3.1 system software installer* for Thunderbolt operation.

*Do NOT perform firmware update if have Thunderbolt & Dante+PT cards. IGNORE firmware mismatch error messages as performing update will make Dante+PT card stop working!!

Are my Apogee’s outputs DC Coupled for Control Voltage (CV) use?

Control Voltage is the voltage used to control an analog circuit, like VCA’s, VCO’s all that kind of synthesizer stuff.

Note that DC coupled means there are no capacitors in the audio path of the circuit. Just because a device is DC Coupled does not automatically mean it will pass DC content. This is because there are many active ways of removing DC content. The AD16x and DA16x for instance are entirely DC coupled. But neither of them will pass DC.
The following Apogee products will pass DC to the analog output for Control Voltage:
  • Symphony I/O MkII – All modules
  • Original Symphony I/O – All modules

That’s it as of 7/1/2019

Note that the Symphony module cards are DC Coupled AND pass DC for Control Voltage on the analog outputs.

Why does my Ensemble Thunderbolt needs to be replugged every time I turn it on?

Are you powering the Ensemble On/Off just from the front power button, or cutting power completely such as via a Power Strip or Power Conditioner?

The Thunderbolt card in the Ensemble is separate from the rest of the circuitry of the Ensemble.

When you power off the Ensemble Thunderbolt via the soft button on the front, the Audio Device circuitry turns off but the Thunderbolt card remains active. This is so any other devices daisy chained to the Ensemble remain connected to the computer.

If you power off the unit by fully removing AC power, pulling the rear plug or powering off a power conditioner, you may find that afterward you need to Wake this Thunderbolt card again, by reconnecting the cable to it so the card knows to look for a computer.

 

Follow the recommended power up method here: https://knowledgebase.apogeedigital.com/ensemble-thunderbolt/power-up-order-for-ensemble-thunderbolt/

What are the analog and digital in/out numbers in my recording software for Element & Ensemble Thunderbolt?

Apogee interfaces provide a driver-supplied label for each input and output channel (see this video for an example in Logic: https://apogeedigital.com/blog/apogee-element-tutorial-enable-logics-io-labels)

If your DAW (recording software) does not read this and only shows the channel number, use this guide to match the channel numbers with your Element or Ensemble interface:

Element 24

Element 46

Element 88

Ensemble Thunderbolt (Inputs)

Ensemble Thunderbolt (Outputs)

Symphony I/O Dante – clocking errors reported or clicks & pops heard

Check Clock Source and Sample Rate Configuration

Check the clock source and sample rate configuration of Symphony I/O as described in the KnowledgeBase article below. Carefully verify the Enable Sync to External box as described in the document; if clock source is Dante Network, the box should be unchecked; if clock source is Internal or any external source, the box should be checked.

Check Your Network Switch

  1. Check that all Ethernet cables are firmly connected at both the Symphony I/O and network switch ends.
  2. Make sure you’re not using an “Energy Efficient Ethernet” (EEE) or “Green” switch. If your switch does include these features, consult the switch documentation to determine if they may be disabled.

Reset Symphony I/O

Reset Symphony I/O by pushing and holding the front panel power button for at least 10 seconds, then powering the unit back on.

Symphony I/O Dante Routing

Dante Audio Interface Mode

In Symphony I/O Dante audio interface mode (AIM), routing is simple between Symphony I/O modules and the Dante network. In Dante AIM, the Pro Tools HD connection is inactive.

To set Symphony I/O to Dante AIM from the front panel OLED:

1.Tap Settings (gear icon).

2. Tap the Setup tab at the top of the screen.

3. Tap the Audio Interface Mode button, then tap “Yes” in the on-screen prompt. If the Thunderbolt option card is installed, the button toggles through the available AIMs in the order Dante – Dante + PTHD – Thunderbolt. Thus, it may be necessary to set the Audio Interface Mode twice to arrive at the desired AIM.

 
dante_aim.001

Routing Between I/O Modules & Dante Network

Routing is straightforward – Symphony I/O module inputs are routed to Dante Transmit channels, and Dante Receive channels are routed to I/O module outputs. Routing is fixed.

Custom Labels In Dante Controller

It’s recommended to create custom labels for the Dante Controller Routing grid based on installed I/O modules. This will make routing between the Dante network and Symphony I/O modules simple to implement. The labels shown below are based on 2 8×8 I/O modules installed.

routing_daim

If only one I/O module is installed in the Symphony I/O, then Dante Receive/ Dante Transmit channels 17-32 have no connection.