Product Posts

What USB cables can I use with my One/Duet/Quartet?

This is a very common question!

This article applies to these units:  One iPad/Mac/PC, One for Mac/PC (silver), Duet iPad/Mac/PC and Quartet.

Many customers think because the port on the back of these units looks “non standard” that a standard cable cannot be used.  However this is not true in all circumstances.

The port on these units is a variation on USB Mini, which adds two extra leads, the little “humps” on the narrower side.  These pass power to charge iPads and iPhones, and also carry some of the iOS Maestro connection data to the Lightning port.  Thus if you are using a regular Mac or PC computer these are not in use, so a standard USB Mini cable, like this, will work exactly the same.

USB_MINI.jpeg

You only need the “special” Apogee style port for the Apogee iOS Lightning cable, like this.  We build this cable just for these units to work on iOS, so they are proprietary.  Thus if you use a regular USB Mini cable, like above, with a Lightning Adapter it won’t work, because these leads are needed for that iOS compatibility.

iOS_Cable_Check.jpg

In short summary:

Mac or PC full size computer = Regular USB Mini is good!

iPhone or iPad = Requires proprietary Apogee iOS cable.

If you have any questions please Contact Support.

Apogee GiO

Does GiO work with macOS 10.15 Catalina?

Due to changes in macOS, the Apogee GiO is not compatible with macOS 10.15 Catalina or higher.

However, the USB Audio portion of the device DOES WORK because it is “class-compliant” and uses an Apple CoreAudio driver that is built into macOS.

Works

Audio input and output

Does Not Work

All control surface and MIDI functions
Buttons or switches
Lights

For full functionality of all GiO’s features, please remain on macOS 10.14 Mojave or earlier.

Symphony I/O, AD/DA-16x and Rosetta series compatibility with Pro Tools HD 11

With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface.  This provides connectivity to Avid’s HD Native and HDX systems and solidifies compatibility with the latest Pro Tools 11 software release.

Click here for Symphony I/O Firmware and Software Installers

Click here for the most recent X-HD Firmware Updater

 

How do I connect Quartet to my iPad, iPhone, or iPod Touch?

All Quartets can be connected to iPad, iPhone, or iPod Touch. Follow these three steps to enable compatibility:

STEP 1: Get the 30-pin iOS cable or Lightning iOS cable

     

Apogee’s iOS cables let you connect Quartet to any Apple iOS device.

 

US ResidentsBuy the 30-pin or Lightning iOS cable from Apogee’s Webstore
International CustomersContact your local Apogee dealer to purchase

 

 

STEP 2: Download and install new Quartet Firmware from your Mac

Connect Quartet to your Mac via USB, download the latest Quartet Software from Apogee’s site and run the firmware updater.

 

 

STEP 3: Download Apogee Maestro from iTunes App Store

Apogee’s free Maestro app for iOS brings total hardware control to iPod touch, iPhone and iPad. The app includes all the same essential functions available on the Mac including low latency monitoring. Download the app from the app store on your iOS device>

More about Maestro>

 

 

 

 

System Requirements

Mac OS (for updating firmware)

  • Computer: Intel Mac 1.5GHz or faster
  • Memory: 2 GB RAM minimum, 4 GB recommended
  • OS: 10.6.8, 10.7.4 or greater
  • Connection and power: Any available USB port on a Mac
  • Power: DC Power supply included

 

iOS:

  • iOS version: 5.1.1 and later
  • Connection: 30-pin dock connector or Lightning connector
  • DC Power supply included

 

iOS device compatibility:

  • iPod touch (5th generation), iPod touch (4th generation)
  • iPhone 5s, iPhone 5c, iPhone 5
  • iPhone 4s, iPhone 4
  • iPad (4th generation), iPad (3rd generation), iPad 2, iPad
  • iPad mini

 

Is AD-16X, DA-16X, Rosetta 200, or Rosetta 800 with compatible with Pro Tools HDX?

With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.

 

For more info, please see the X-HD Version 3.00 Release Notes.

 

What iPad/iPhone apps are compatible with MiC?

These apps have been successfully tested with MiC running iOS version 6.  Apps will be added to this list as they are identified and determined to be compatible.

  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • Bossjock Studio
  • Evernote
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • GhostHunting Toolkit EVP Recorder
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • TwistedWave
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Wavepad
  • Xewton Music Studio 2.0

Which iPad/iPhone apps are compatible with JAM?

These apps have been successfully tested with JAM on an iPhone 4 running iOS version 6. Apps will be added to this list as they are identified and determined to be compatible.

  • Ampkit
  • AmpliTube (version 2.5 or greater)
  • Amps & Cabs
  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • Gibson’s L&M
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • iShred Live
  • JamUp
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • PocketAmp*
  • PocketGK*
  • Reap DFX
  • Riot FX
  • Rock Prodigy: Guitar*
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • Studio Devil Guitar Amp
  • Taylor EQ
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Xewton Music Studio 2.0

Symphony I/O Release 5 System Requirements

Symphony I/O Release 5 Requirements

 

 Click here to download Symphony I/O Release 5

Symphony Audio Interface Mode

Requirements to connect Symphony I/O to Apogee Symphony 64 or Mobile PCI cards:

  • Apogee Symphony 64 Thunderbridge or Symphony 64 PCIe card (sold separately)
  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • 2GB memory required, 4 GB recommended

 

Pro Tools HD Audio Interface Mode

A Symphony I/O based Pro Tools system consists of two independent computer connections: audio (to a Pro Tools HD PCI card) and software control (via USB to an Intel Mac running Maestro 2). In the case where PCI cards are installed in a PowerPC Mac or Windows computer, it’s possible to run Maestro from a separate Intel Mac, such as Mac Mini or MacBook.

Note:

Running Symphony I/O in Pro Tools HD mode on a PowerPC Mac requires an older firmware version. You can request this older firmware by emailing: betafeedback@apogeedigital.com. Only the 8×8, 16 Analog In/Digital Out, and 16 Digital In/Analog Out modules are compatible with versions of Pro Tools HD older than version 9. The 16×16 Analog In/Out and 2×6 modules are only compatible with Pro Tools HD versions 9 and above.

 

Requirements to connect Symphony I/O to Avid Pro Tools PCI Cards:

  • Avid Pro Tools HDX, HD Native or HD Core/Accel/Process card installed in a computer in accordance with the Pro Tools HD Compatibility Grids, available at www.avid.com
  • Pro Tools 8.1 (requires older Symphony I/O firmware), 9.0 or greater, 10.0 or greater, 11.0 or greater

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

USB Audio Interface Mode

 

Requirements to connect Symphony I/O as a USB audio interface:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac – 2GB memory required, 4 GB recommended

 

Standalone Audio Interface Mode

In Standalone audio interface mode, all audio connections are made using the standard analog and digital i/o found on the I/O Module(s). For software control, connects Symphony I/O’s USB port to a Mac.

 

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

Are Apogee products compatible with Pro Tools 11?

Yes!  The following products have been tested and are fully compatible with Pro Tools 11 (every version of 11):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Duet has no output from audio software applications and is flashing

If the OUT LED is flashing, the output is muted. Press and hold down the top panel encoder until the OUT LED stops flashing. Also, if the Maestro Mixer’s “To Hardware” fader has been set to Out L-R, then the “From Software” fader must be raised to 0 dB in order to send the output of a software application to Duet’s outputs.

 

If the unit does not show up in Maestro, please download the most current Duet software package, run the UN-installer included in the package, and then run the software installer included in the package: Click here to download the latest Duet FireWire installer package.

How to Uninstall Apogee Plug Ins on MacOS

Clearmountain’s Domain
To fully Uninstall Clearmountain’s Domain delete these files.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > Clearmountains Domain.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > Clearmountains Domain.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > Clearmountains Domain.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins > Clearmountains Domain.aaxplugin

Clearmountain’s Spaces
To fully Uninstall Clearmountain’s Spaces delete these files.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > clearmountainsspaces.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > clearmountainsspaces.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > clearmountainsspaces.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins > clearmountainsspaces.aaxplugin

Apogee FX Rack – Full Uninstall

To fully uninstall use the Uninstaller found in this download.
https://apogeedigital.com/support/apogee-fx-plugins

Apogee FX Rack – Single Plug In Uninstall

Some users may be very annoyed by the Splash Screens when loading their DAW, asking to activate, if they only own some of the FX Rack Plug-Ins, but not all of them. You can remove the single Native versions of Plug-Ins you do not own, to limit the number of Splash Screens.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > remove the single Plug In you don’t want to load, such as MEQ-5.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > remove the single Plug In you don’t want to load, such as MEQ-5.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > remove the single Plug In you don’t want to load, such as MEQ-5.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > remove the single Plug In you don’t want to load, such as MEQ-5.aax

NOTE – If you want to keep using the DualPath DSP functions of Element/Ensemble Thunderbolt DO NOT remove the Apogee FX Rack.component/vst/vst3/aax. This is the Rack version of the Plug Ins. This Rack version is how the DualPath is able to work, by loading this single plug in on the unit’s hardware DSP based Insert slot. Thus while you can remove the Native individual plug ins, you cannot remove single plug ins within this Rack version. This does mean you will still potentially get a Splash Screen when loading your DAW. We understand this may be an annoyance to some, but was a requirement for this DSP functionality. Just click “Quit” on the Splash Screen when loading to bypass.

How to use Apogee MiCs and Interfaces with Facebook Live

Everyone’s using FaceBook Live to connect with their friends, fans and customers, but how can you stand out from all the other FaceBook Live streams? Higher quality audio! With Apogee mics and interfaces, your message will be clear and crisp, while background noise and room echo will be significantly lower in volume. Plus, with an Apogee headphone output, you won’t have to strain to understand others – voices are distinct and clear.

Step 1 - Connect your Apogee Interface

You can use any Apogee interface, but those interfaces that include a microphone are the most convenient, such as Mic, Mic96, Mic Plus, HypeMic and ONE. Using the appropriate cable, connect the Apogee interface to your Mac or Windows device.

Step 2 – Create a Facebook account and launch Facebook Live

Once you’ve created a FaceBook account, you can start a FaceBook Live event from the Create Post section of your home page, or go to http://facebook.com/live/producer.

Step 3 - Set up Facebook Live to use the Apogee interface and test

Mac & Windows:

  • In the Live Producer window, click Use Camera in the Live Video Setup section.
  • Click the Mic icon to select an Apogee interface.
  • If the Apogee interface is selected in System Preferences > Sound as the Input & Output device, then the interface appears twice in the list – once with the prefix ​Default​, and once with no prefix – there are important differences between the two selections as described in the chart below.

Element & Ensemble Thunderbolt

Quartet, Duet, ONE

HypeMic, Mic+, Jam+

Mic 96k, Jam 96k

Default​: Inputs 1-2 summed to center-panned mono; input gain auto adjusted No Default prefix – Inputs 1-2 hard-panned Left-Right, set input gain manually

Default​: Inputs 1-2 summed to center-panned mono; set input gain manually No Default prefix – Inputs 1-2 hard-panned Left-Right, set input gain manually

Default​: Input is center-panned mono; input gain auto adjusted
No Default prefix – Input is center-panned mono, set input gain manually

Default​: Input is center-panned mono; set input gain manually
No Default prefix – Input is center-panned mono, set input gain manually

You can check your Camera and Audio system by recording a Live session that only you can see – set Share to your Timeline to Only Me, then click Go Live. Once you’ve recorded a bit, click End Live – you’ll be able to play back the recorded video without it being visible to others.

iOS

Using FaceBook Live with an iOS device plus an Apogee interface is as simple as connecting the Apogee device before launching going Live. The operating characteristics of Apogee interfaces is fixed, as described in the chart below:

ClipMic Digital

Quartet, Duet, ONE

HypeMic, Mic+, Jam+

Mic 96k, Jam 96k

Input is center-panned mono; set input gain manually from Apogee Maestro for iOS or MetaRecorder. Playback is heard on the iOS device speaker.

Inputs 1-2 summed to center-panned mono; set input gain manually from the top panel encoder or Apogee Maestro for iOS

Input is center-panned mono; set input gain manually from the top panel encoder.

Input is center-panned mono; set input gain manually from the thumbwheel. Playback is heard on the iOS device speaker.

So, go Live and sound great!

How do I connect headphones with my MiC or Jam original or 96k now that my iPhone has no headphone jack?

We have made a number of products, Jam/MiC/Jam96k/MiC96k, which are Input Only devices for iOS.

When Apple started removing the headphone jacks from the iPhones this created a minor issue for users who got a new iPhone, and could no longer connect headphones to monitor their input with Jam/MiC/Jam96k/MiC96k.

You can use the Apple Lightning Dock to connect both your Jam/MiC/Jam96k/MiC96k and your Headphones, to your iPhone, at the same time.

https://www.apple.com/shop/product/MGRM2AM/A/iphone-lightning-dock-white

You can also look into our newer devices we made after these new iPhones came out, which now have headphones jacks built in, with Low Latency Monitoring. These are MiC Plus, Jam Plus, and now HypeMiC!

It says “The selected audio device has no output controls” in Mac Sound Preferences

This is a normal message and does not indicate any problems. The output settings on your Apogee product are adjusted either using the physical controls on the unit, or via the Apogee Maestro or Control software.

Mac Sound Preferences

If your Apogee device is not recognized by the Apogee Maestro or Apogee Control software, it may be the software has not been allowed to run by Apple’s security controls in newer OS’s. See this article for more info: https://knowledgebase.apogeedigital.com/tech-bulletin/macos-10-13-high-sierra-system-extension-blocked-alert-software-installation/

How do I play computer audio through Mini-Me SPDIF or AES digital outputs?

If Mini-Me is equipped with a USB or Firewire connection card, you can play computer audio – such as from iTunes or Spotify or a DAW like Logic or Pro Tools or Ableton – to the Mini-Me’s 1/8″ analog output jack.

This computer audio cannot be directed to the digital audio outputs AES/EBU or SPDIF. Only signal from the Mini-Me’s Analog Mic/Line inputs are passed to the digital audio AES/EBU or SPDIF outputs.

Notes on Symphony I/O MkII v3.5 Release for 10.15 Catalina

The Symphony I/O MkII with Thunderbolt connection is now compatible with macOS 10.15 Catalina with the release of this version 3.5 System Software.

This release is specifically for Symphony MkII units with:

  • Thunderbolt option card only
  • Thunderbolt & Pro Tools HD option cards
  • Thunderbolt & *Dante option cards

There is no need to install this software for units with just Pro Tools HD option card, units with just Dante option card, or units with SoundGrid option card.

*NOTE: If have both Thunderbolt & Dante connection cards, this software will trigger a message to appear on your Mac that the Firmware does not match the installed software. DO NOT PERFORM A FIRMWARE UPDATE on units with this configuration. It will stop your Dante card from working. This is because Symphony MkII units that come from the Apogee factory equipped with Dante option card are pre-loaded with a higher firmware version number installed than what is in this v3.5 software release. This higher firmware version is required for the Dante operation.

Known Issue with USB Control hardware remote:
If have Element Control software installed at the same time as Symphony control, the USB Control hardware remote will not function. Uninstall the Element software or use a different partition or hard drive.