Product Posts

What USB cables can I use with my One/Duet/Quartet?

This is a very common question!

This article applies to these units:  One iPad/Mac/PC, One for Mac/PC (silver), Duet iPad/Mac/PC and Quartet.

Many customers think because the port on the back of these units looks “non standard” that a standard cable cannot be used.  However this is not true in all circumstances.

The port on these units is a variation on USB Mini, which adds two extra leads, the little “humps” on the narrower side.  These pass power to charge iPads and iPhones, and also carry some of the iOS Maestro connection data to the Lightning port.  Thus if you are using a regular Mac or PC computer these are not in use, so a standard USB Mini cable, like this, will work exactly the same.

USB_MINI.jpeg

You only need the “special” Apogee style port for the Apogee iOS Lightning cable, like this.  We build this cable just for these units to work on iOS, so they are proprietary.  Thus if you use a regular USB Mini cable, like above, with a Lightning Adapter it won’t work, because these leads are needed for that iOS compatibility.

iOS_Cable_Check.jpg

In short summary:

Mac or PC full size computer = Regular USB Mini is good!

iPhone or iPad = Requires proprietary Apogee iOS cable.

If you have any questions please Contact Support.

Apogee GiO

Does GiO work with macOS 10.15 Catalina?

Due to changes in macOS, the Apogee GiO is not compatible with macOS 10.15 Catalina or higher.

However, the USB Audio portion of the device DOES WORK because it is “class-compliant” and uses an Apple CoreAudio driver that is built into macOS.

Works

Audio input and output

Does Not Work

All control surface and MIDI functions
Buttons or switches
Lights

For full functionality of all GiO’s features, please remain on macOS 10.14 Mojave or earlier.

Symphony I/O, AD/DA-16x and Rosetta series compatibility with Pro Tools HD 11

With the latest firmware updates, Symphony I/O and any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface.  This provides connectivity to Avid’s HD Native and HDX systems and solidifies compatibility with the latest Pro Tools 11 software release.

Click here for Symphony I/O Firmware and Software Installers

Click here for the most recent X-HD Firmware Updater

 

How do I connect Quartet to my iPad, iPhone, or iPod Touch?

All Quartets can be connected to iPad, iPhone, or iPod Touch. Follow these three steps to enable compatibility:

STEP 1: Get the 30-pin iOS cable or Lightning iOS cable

     

Apogee’s iOS cables let you connect Quartet to any Apple iOS device.

 

US ResidentsBuy the 30-pin or Lightning iOS cable from Apogee’s Webstore
International CustomersContact your local Apogee dealer to purchase

 

 

STEP 2: Download and install new Quartet Firmware from your Mac

Connect Quartet to your Mac via USB, download the latest Quartet Software from Apogee’s site and run the firmware updater.

 

 

STEP 3: Download Apogee Maestro from iTunes App Store

Apogee’s free Maestro app for iOS brings total hardware control to iPod touch, iPhone and iPad. The app includes all the same essential functions available on the Mac including low latency monitoring. Download the app from the app store on your iOS device>

More about Maestro>

 

 

 

 

System Requirements

Mac OS (for updating firmware)

  • Computer: Intel Mac 1.5GHz or faster
  • Memory: 2 GB RAM minimum, 4 GB recommended
  • OS: 10.6.8, 10.7.4 or greater
  • Connection and power: Any available USB port on a Mac
  • Power: DC Power supply included

 

iOS:

  • iOS version: 5.1.1 and later
  • Connection: 30-pin dock connector or Lightning connector
  • DC Power supply included

 

iOS device compatibility:

  • iPod touch (5th generation), iPod touch (4th generation)
  • iPhone 5s, iPhone 5c, iPhone 5
  • iPhone 4s, iPhone 4
  • iPad (4th generation), iPad (3rd generation), iPad 2, iPad
  • iPad mini

 

Is AD-16X, DA-16X, Rosetta 200, or Rosetta 800 with compatible with Pro Tools HDX?

With the latest firmware update (v. 3.00), any X-HD equipped Apogee interface (X-Series or Rosetta Series) emulate an Avid HD I/O interface. This provides connectivity to Avid’s Pro Tools HDX PCIe system and compatibility with Pro Tools HD 10 and 11.

 

For more info, please see the X-HD Version 3.00 Release Notes.

 

What iPad/iPhone apps are compatible with MiC?

These apps have been successfully tested with MiC running iOS version 6.  Apps will be added to this list as they are identified and determined to be compatible.

  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • Bossjock Studio
  • Evernote
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • GhostHunting Toolkit EVP Recorder
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • TwistedWave
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Wavepad
  • Xewton Music Studio 2.0

Which iPad/iPhone apps are compatible with JAM?

These apps have been successfully tested with JAM on an iPhone 4 running iOS version 6. Apps will be added to this list as they are identified and determined to be compatible.

  • Ampkit
  • AmpliTube (version 2.5 or greater)
  • Amps & Cabs
  • Anytune
  • Apple GarageBand
  • Audio Deck Professional
  • Bias iProRecorder
  • EveryDay Looper
  • Fairlight Sampler
  • Fantastocrats StudioMini
  • Gibson’s L&M
  • Hindenburg Field Recorder
  • iAnalyzer
  • iMovie
  • iRecorder Pro
  • iShred Live
  • JamUp
  • Loopy
  • McDSP Retro Recorder
  • Multitrack DAW
  • Nano Studio (TRG-16 pad sampling)
  • PocketAmp*
  • PocketGK*
  • Reap DFX
  • Riot FX
  • Rock Prodigy: Guitar*
  • ScratchTones
  • Sonoma FourTrack
  • Sonoma GuitarTone
  • Studio Devil Guitar Amp
  • Taylor EQ
  • VocaLive (version 1.5 or greater)
  • Voice Memos
  • Xewton Music Studio 2.0

Symphony I/O Release 5 System Requirements

Symphony I/O Release 5 Requirements

 

 Click here to download Symphony I/O Release 5

Symphony Audio Interface Mode

Requirements to connect Symphony I/O to Apogee Symphony 64 or Mobile PCI cards:

  • Apogee Symphony 64 Thunderbridge or Symphony 64 PCIe card (sold separately)
  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • 2GB memory required, 4 GB recommended

 

Pro Tools HD Audio Interface Mode

A Symphony I/O based Pro Tools system consists of two independent computer connections: audio (to a Pro Tools HD PCI card) and software control (via USB to an Intel Mac running Maestro 2). In the case where PCI cards are installed in a PowerPC Mac or Windows computer, it’s possible to run Maestro from a separate Intel Mac, such as Mac Mini or MacBook.

Note:

Running Symphony I/O in Pro Tools HD mode on a PowerPC Mac requires an older firmware version. You can request this older firmware by emailing: betafeedback@apogeedigital.com. Only the 8×8, 16 Analog In/Digital Out, and 16 Digital In/Analog Out modules are compatible with versions of Pro Tools HD older than version 9. The 16×16 Analog In/Out and 2×6 modules are only compatible with Pro Tools HD versions 9 and above.

 

Requirements to connect Symphony I/O to Avid Pro Tools PCI Cards:

  • Avid Pro Tools HDX, HD Native or HD Core/Accel/Process card installed in a computer in accordance with the Pro Tools HD Compatibility Grids, available at www.avid.com
  • Pro Tools 8.1 (requires older Symphony I/O firmware), 9.0 or greater, 10.0 or greater, 11.0 or greater

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

USB Audio Interface Mode

 

Requirements to connect Symphony I/O as a USB audio interface:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac – 2GB memory required, 4 GB recommended

 

Standalone Audio Interface Mode

In Standalone audio interface mode, all audio connections are made using the standard analog and digital i/o found on the I/O Module(s). For software control, connects Symphony I/O’s USB port to a Mac.

 

Requirements to run Apogee Maestro software, to control Symphony I/O via USB:

  • OS X 10.8.5, 10.9.5, and 10.10 and higher (64-bit and 32-bit kernel modes)
  • Apple Intel Mac

Are Apogee products compatible with Pro Tools 11?

Yes!  The following products have been tested and are fully compatible with Pro Tools 11 (every version of 11):

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • Groove
  • GiO
  • ONE for Mac (old and new versions)
  • ONE for iPad & Mac
  • Duet FireWire
  • Duet 2
  • Duet for iPad & Mac
  • Quartet for iPad & Mac
  • Ensemble FireWire
  • Ensemble Thunderbolt
  • Symphony I/O (USB, Symphony, and Pro Tools HD modes)
  • Symphony I/O MkII (Thunderbolt and Pro Tools HD)
  • Symphony 64 PCIe
  • Symphony 64 | ThunderBridge
  • X-Symphony equipped X-Series and Rosetta Series Converters
  • X-HD equipped X-Series and Rosetta Series Converters

Duet has no output from audio software applications and is flashing

If the OUT LED is flashing, the output is muted. Press and hold down the top panel encoder until the OUT LED stops flashing. Also, if the Maestro Mixer’s “To Hardware” fader has been set to Out L-R, then the “From Software” fader must be raised to 0 dB in order to send the output of a software application to Duet’s outputs.

 

If the unit does not show up in Maestro, please download the most current Duet software package, run the UN-installer included in the package, and then run the software installer included in the package: Click here to download the latest Duet FireWire installer package.

Used Gear – Is it really worth it?

Used gear can be a great addition to your studio, but it can also have the potential to be a world of nightmares. The fact is that it is really just impossible to know before purchase, sometimes even until years later.

No Warranty from Apogee on Used Gear!

Used gear does not have a Warranty, so always keep this in mind. The price can seem like a great deal, only to find later when you add costs of repairs it is no longer. Also, very old Obsolete gear may not be repairable at all, due to lack of original parts.
https://knowledgebase.apogeedigital.com/rma/rma-can-you-repair-my-older-apogee-gear/

Also, even if the seller tells you the product is in perfect working order this may not be true. It is entirely possible they are being 100% honest in what they believe, not trying to scam you. But it is very easy for the average person who doesn’t inspect the unit internally to make a mistake.

Liquid Damage

There is a common misconception that if you spill liquid on your electronics, and let it dry or put it in rice, and it then seems fine, that no harm was done. This could not be farther from the truth!

This is because one of the main dangers of liquid damage is not the initial spill, or shorts, but corrosion over time.

You could have a little spill, think nothing of it, everything continues to work normally and then three years later the unit goes down “seemingly” out of nowhere, but it is actually because the board has completely corroded in that time.

As an example, here is a photo of Duet unit that was sent in for a normal repair, with no expectation of liquid damage. As far as the customer knew it was never spilled on, just that one day phantom power stopped working.

As you can see this is such severe corrosion that there is no way to desolder all the faulty parts and continue to reuse this main board. A whole new Main Board would be needed. If this happens with Legacy/Obsolete units where we just don’t have that model of Main Board anymore, then it is unrepairable, e-waste.

Since the fault the customer observed in this case was that Phantom Power didn’t work you can understand how easily someone who simply didn’t own a condenser microphone could have tested this unit by trying to use it, thought it was fine, and sold it as “working” when it was in fact damaged beyond repair.

So always be cautious with any Used gear! A seller may not know what lurks inside the unit.

If you want to get a better deal versus New Gear please look at our Factory Refurbished units in our webstore. These are products where our Repair Lab has internally inspected all boards, and tested every single function, using specialized testing equipment. They also have the same 1 year Warranty as a New unit.
https://apogeedigital.com/store

Tips for using Apogee devices with Zoom on iPad or iPhone

Using an Apogee device on your Zoom calls and broadcasts is a perfect way to improve the sound quality and performance for your audience. To get the best results out of the Zoom iOS app and your Apogee device, here are some steps and tweaks you can make:

For this example, we will use the Apogee HypeMiC connected to an iPad

  1. Open Zoom & select the gear icon, then “Meetings Settings”, then scroll down and turn on “Use Original Sound”.
  2. HypeMiC must be connected before joining a meeting. iOS will not detect it if you connect while already in a meeting.
  3. Volume must be adjusted “after” joining the meeting (the volume control on Hypemic and the three green/read indicators work very well for this purpose).
  4. Connect Headphones to the jack on the bottom of HypeMiC for monitoring. Use the volume buttons on the side of your iPad or iPhone to adjust the output level.
  5. If performing, such as playing a song or making a speech, it is essential that all other participants in the meeting are muted or stay muted. Otherwise if they make noise the Zoom app will shift sound to them & disrupt the performance.
    • This means the performer won’t hear the audience reactions during performance. One way to remedy is have breaks such as between songs where audience can un-mute and express their appreciation.

TIP: Have a separate person act as Meeting Host, and manage muting/un-muting and assist in sound checks.

For settings to use with the Zoom app on a Mac or PC, see this doc: https://apogeedigital.com/pdf/Using-Apogee-Mics-Interfaces-with-Zoom-Conferencing.pdf

Unable to apply Apogee FX Send mixer as Inputs to Cubase Group channels

When you created a Group channel in Cubase, then any FX Channels that exist will get automatically added as sends. The program does this to prevent feedback loops.

To fix, you have undo this by removing the new Send (select “No Bus”) from the Group channel.

https://www.steinberg.net/forums/viewtopic.php?t=56664

Alert: Apogee Thunderbolt devices and 2020 MacBook Pro 13″

Apogee Thunderbolt devices experience audio dropouts, stutters, and general decreased audio performance when connected to the 2020 MacBook Pro 13″ model.

We are working on a fix for this issue, but in the mean time recommend customers who own our Thunderbolt devices to avoid using it with this model Mac computer.

We will update this article as we have more information and/or an update ready.

How to Uninstall Apogee Plug Ins on MacOS

Clearmountain’s Domain
To fully Uninstall Clearmountain’s Domain delete these files.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > Clearmountains Domain.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > Clearmountains Domain.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > Clearmountains Domain.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins > Clearmountains Domain.aaxplugin

Clearmountain’s Spaces
To fully Uninstall Clearmountain’s Spaces delete these files.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > clearmountainsspaces.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > clearmountainsspaces.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > clearmountainsspaces.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins > clearmountainsspaces.aaxplugin

Apogee FX Rack – Full Uninstall

To fully uninstall use the Uninstaller found in this download.
https://apogeedigital.com/support/apogee-fx-plugins

Apogee FX Rack – Single Plug In Uninstall

Some users may be very annoyed by the Splash Screens when loading their DAW, asking to activate, if they only own some of the FX Rack Plug-Ins, but not all of them. You can remove the single Native versions of Plug-Ins you do not own, to limit the number of Splash Screens.

  • Macintosh HD > Library > Audio > Plug-Ins > Components > remove the single Plug In you don’t want to load, such as MEQ-5.component
  • Macintosh HD > Library > Audio > Plug-Ins > VST > remove the single Plug In you don’t want to load, such as MEQ-5.vst
  • Macintosh HD > Library > Audio > Plug-Ins > VST3 > remove the single Plug In you don’t want to load, such as MEQ-5.vst3
  • Macintosh HD > Library > Application Support > Avid > Audio > remove the single Plug In you don’t want to load, such as MEQ-5.aax

NOTE – If you want to keep using the DualPath DSP functions of Element/Ensemble Thunderbolt DO NOT remove the Apogee FX Rack.component/vst/vst3/aax. This is the Rack version of the Plug Ins. This Rack version is how the DualPath is able to work, by loading this single plug in on the unit’s hardware DSP based Insert slot. Thus while you can remove the Native individual plug ins, you cannot remove single plug ins within this Rack version. This does mean you will still potentially get a Splash Screen when loading your DAW. We understand this may be an annoyance to some, but was a requirement for this DSP functionality. Just click “Quit” on the Splash Screen when loading to bypass.

How to use Apogee MiCs and Interfaces with Facebook Live

Everyone’s using FaceBook Live to connect with their friends, fans and customers, but how can you stand out from all the other FaceBook Live streams? Higher quality audio! With Apogee mics and interfaces, your message will be clear and crisp, while background noise and room echo will be significantly lower in volume. Plus, with an Apogee headphone output, you won’t have to strain to understand others – voices are distinct and clear.

Step 1 - Connect your Apogee Interface

You can use any Apogee interface, but those interfaces that include a microphone are the most convenient, such as Mic, Mic96, Mic Plus, HypeMic and ONE. Using the appropriate cable, connect the Apogee interface to your Mac or Windows device.

Step 2 – Create a Facebook account and launch Facebook Live

Once you’ve created a FaceBook account, you can start a FaceBook Live event from the Create Post section of your home page, or go to http://facebook.com/live/producer.

Step 3 - Set up Facebook Live to use the Apogee interface and test

Mac & Windows:

  • In the Live Producer window, click Use Camera in the Live Video Setup section.
  • Click the Mic icon to select an Apogee interface.
  • If the Apogee interface is selected in System Preferences > Sound as the Input & Output device, then the interface appears twice in the list – once with the prefix ​Default​, and once with no prefix – there are important differences between the two selections as described in the chart below.

Element & Ensemble Thunderbolt

Quartet, Duet, ONE

HypeMic, Mic+, Jam+

Mic 96k, Jam 96k

Default​: Inputs 1-2 summed to center-panned mono; input gain auto adjusted No Default prefix – Inputs 1-2 hard-panned Left-Right, set input gain manually

Default​: Inputs 1-2 summed to center-panned mono; set input gain manually No Default prefix – Inputs 1-2 hard-panned Left-Right, set input gain manually

Default​: Input is center-panned mono; input gain auto adjusted
No Default prefix – Input is center-panned mono, set input gain manually

Default​: Input is center-panned mono; set input gain manually
No Default prefix – Input is center-panned mono, set input gain manually

You can check your Camera and Audio system by recording a Live session that only you can see – set Share to your Timeline to Only Me, then click Go Live. Once you’ve recorded a bit, click End Live – you’ll be able to play back the recorded video without it being visible to others.

iOS

Using FaceBook Live with an iOS device plus an Apogee interface is as simple as connecting the Apogee device before launching going Live. The operating characteristics of Apogee interfaces is fixed, as described in the chart below:

ClipMic Digital

Quartet, Duet, ONE

HypeMic, Mic+, Jam+

Mic 96k, Jam 96k

Input is center-panned mono; set input gain manually from Apogee Maestro for iOS or MetaRecorder. Playback is heard on the iOS device speaker.

Inputs 1-2 summed to center-panned mono; set input gain manually from the top panel encoder or Apogee Maestro for iOS

Input is center-panned mono; set input gain manually from the top panel encoder.

Input is center-panned mono; set input gain manually from the thumbwheel. Playback is heard on the iOS device speaker.

So, go Live and sound great!

How do I connect headphones with my MiC or Jam original or 96k now that my iPhone has no headphone jack?

We have made a number of products, Jam/MiC/Jam96k/MiC96k, which are Input Only devices for iOS.

When Apple started removing the headphone jacks from the iPhones this created a minor issue for users who got a new iPhone, and could no longer connect headphones to monitor their input with Jam/MiC/Jam96k/MiC96k.

You can use the Apple Lightning Dock to connect both your Jam/MiC/Jam96k/MiC96k and your Headphones, to your iPhone, at the same time.

https://www.apple.com/shop/product/MGRM2AM/A/iphone-lightning-dock-white

You can also look into our newer devices we made after these new iPhones came out, which now have headphones jacks built in, with Low Latency Monitoring. These are MiC Plus, Jam Plus, and now HypeMiC!

It says “The selected audio device has no output controls” in Mac Sound Preferences

This is a normal message and does not indicate any problems. The output settings on your Apogee product are adjusted either using the physical controls on the unit, or via the Apogee Maestro or Control software.

Mac Sound Preferences

If your Apogee device is not recognized by the Apogee Maestro or Apogee Control software, it may be the software has not been allowed to run by Apple’s security controls in newer OS’s. See this article for more info: https://knowledgebase.apogeedigital.com/tech-bulletin/macos-10-13-high-sierra-system-extension-blocked-alert-software-installation/