The first step is to always make sure to register your product. Please be sure to check our Knowledge Base to verify that you have connected your Apogee product correctly. In many cases, Apogee Customers report being able to solve their support problem by simply using Apogee Knowledge Base.
If you are still experiencing problems, contact our Expert Customer Support Team by submitting a support ticket at www.apogeedigital.com/support/contact-support, or via live chat Mon-Fri 8am – 6pm PST. They will walk you through the necessary troubleshooting steps. If it is determined that your unit is in need of repair or replacement, the customer service team member will issue you an RMA Number (Return Merchandise Authorization Number).
Registering your product via our website and opening a support ticket will allow our team to assist you in the most efficient and effective way.