If you have completed the RMA form you were emailed, but haven’t received the RMA shipping instructions email, your RMA is still incomplete. To avoid any possible delay, please be sure to upload all necessary information within 24 hours from the time you received the email with the RMA form. If you need further assistance, get in touch with our Tech Support Team via online live chat Mon-Fri 8am – 6pm PST or send an email to rma@apogeedigital.com.