Tips for using Apogee devices with Zoom on iPad or iPhone

Using an Apogee device on your Zoom calls and broadcasts is a perfect way to improve the sound quality and performance for your audience. To get the best results out of the Zoom iOS app and your Apogee device, here are some steps and tweaks you can make:

For this example, we will use the Apogee HypeMiC connected to an iPhone, iPad or iPad Pro USB-C.

  1. Open Zoom & select the gear icon, then “Meetings Settings”, then scroll down and turn on “Use Original Sound”.
  2. HypeMiC must be connected before joining a meeting. iOS will not detect it if you connect while already in a meeting.
  3. Once you’ve started or joined a meeting, HypeMic’s status switches to “connected and working with recording software” as indicated by a single green LED. You may now adjust the Input Gain, Compression and Blend settings.
  4. On iPhone, tap the Mic-Speaker icon in the upper left corner to open “AirPlay” list, then tap HypeMic.
  5. On iPad Lightning (all iPads except USB-C equipped iPad Pros), tap the Bluetooth button in the upper left corner to open the AirPlay list, then tap HypeMic.
  6. On iPad Pro USB-C, there are no audio settings available – simply connect HypeMic before opening Zoom, start a meeting, and HypeMic is ready for use.
  7. Connect Headphones to the jack on the bottom of HypeMiC for monitoring. Use the volume buttons on the side of your iPad or iPhone to adjust the output level.
  8. If performing, such as playing a song or making a speech, it is essential that all other participants in the meeting are muted or stay muted. Otherwise if they make noise the Zoom app will shift sound to them & disrupt the performance.
    • This means the performer won’t hear the audience reactions during performance. One way to remedy is have breaks such as between songs where audience can un-mute and express their appreciation.

TIP: Have a separate person act as Meeting Host, and manage muting/un-muting and assist in sound checks.

For settings to use with the Zoom app on a Mac or PC, see this doc:

Why don’t I hear any audio on my JAM+ (Jam Plus)?

So it doesn’t drain your iPad or iPhone’s battery, the JAM Plus only passes audio through the built-in headphone jack when the LED turns green.

The LED turns from blue to green when you:

  1. Playback audio from an application (like iTunes, Spotify, Pandora, YouTube, etc.). As soon as playback stops, the light turns blue again to save power.
  2. Have a recording application open (like Garageband, Audacity, Music Memos, etc.)

NOTE that the input Blend feature only works when the LED is green.

Here are some other reasons you may have trouble hearing audio through the headphone jack on your JAM+:

  • Is the JAM’s LED blue? If so, this means that you don’t have recording software open. Launch a recording app and wait for the LED to turn green- then you’re ready to go.
  • Is the JAM’s output muted or turned down too low? Confirm that the output volume is turned up enough on your Mac, PC, or iOS device by using the built-in computer or iOS device volume controls. If you’re using a Mac or PC, make sure that the audio output level is set for JAM + on your computer.
  • If your recording app has input monitor buttons on its tracks, make sure you have monitoring turned on in your recording app.

Are Apogee iOS products compatible with my particular iPhone model ?

Yes, every Apogee iOS-compatible device (JAM, JAM 96k, MiC, MiC 96k, ONE for iPad & Mac, Duet for iPad & Mac, Quartet) has been tested on and is compatible with all versions of iPhone (30-pin or Lightning models).

If you have an iOS device with USB-C port (such as iPad Pro USB-C), please see this article.

Video recorded with camera app has audio on one side only- how to fix (stereo to mono)

Note- if you are experiencing audio in one output channel only when using GARAGEBAND, please click here. The article below is for the CAMERA APP.

When you use a ONE for iPad & Mac, a Duet for iPad & Mac, or a Quartet as your audio interface on an iOS device and you record a video using the camera app, you might notice that when you play the video back, the audio is on only one side of the outputs. This issue is often misinterpreted as the audio being recording in mono, when what’s actually happening is Input 1 in a stereo input track is being hard-panned to the left (or right if you were recording with Input 2). This is because the Apogee device is being seen as a multi-channel device by the iDevice so it’s recording a stereo audio file while your input is only coming in on Input 1– the left side of the stereo input (or right if you were recording with Input 2).

Some apps (such as the camera app) do not give you the ability to set the input for mono recording, which is what you want if you want your audio to be coming out of both output channels. There are 2 different  workarounds for this. The first one is the easiest and requires using a Mac and QuickTime 7 Pro. The second one is more time-consuming and involves using a Mac and the Audacity and iMovie (or Final Cut Pro) apps.



WORKAROUND- OPTION #1 (QuickTime 7 Pro)

  • Export your video to the Mac that you will be using. The quickest way to do this is to plug your iDevice in to the Mac and launch the ‘Image Capture’ app on your Mac, select the video in ‘Image Capture’ (make sure you select ONLY the video you want to import) and click the ‘Import’ button (not ‘Import All’ !).


  • Once you’ve saved the video file to your desktop, you will need to open ‘QuickTime Player 7 Pro’. If you don’t already have ‘QuickTime Player 7’, you can download it by clicking here. You can keep your current version of QuickTime Player on your Mac and continue to use it for everything else. You only need version 7 for this file conversion.There is no need to delete the current version.
  • To unlock the ‘Pro’ functionality that you will need for converting the audio in the video file, you will need to get a Registration code. Once you have a Registration code, launch ‘QuickTime Player 7’ (it can be found in Applications > Utilities), click on the QuickTime Player 7 menu and select Registration.

1. QT File> Regist

  • In the Registration window, type in the correct name and registration code and hit Return on your keyboard. The QuickTime logo will now display the word Pro on it. Close the Registration window.

2. QT Pro Regis Code

  • Locate your video file that you imported from Image Capture. Control-click the file and open it with QuickTime Player 7. Make sure you’re not using the current version of QuickTime for this.
  • Once you have opened your video file with QuickTime Player 7, click on the File menu and select Export.

3. QT- File Export

  • Once the ‘Save Exported File As…’ window opens, go to the bottom middle of the window and click the Options button.

4. QT- Export Options


  • You should now be in the Movie Settings window. Go to the middle of the window and click the Settings button under the Sound checkbox.

5. QT- Sound settings


  • Once the Sound Settings window opens, click on the Channels drop-down menu and select Mono.

6. QT- Mono sound


  • Once you’ve selected Mono, click the OK button at the bottom of the window and then click the OK button at the bottom of the next window.
  • Once you’ve named the video file you’re about to save and chose where it will be saved on your Mac, click the Save button.
  • Find the new video file you just saved and open it in QuickTime (whichever version you want). The audio should now be coming out of both output channels!







WORKAROUND- OPTION #2 (Audacity + iMovie/Final Cut Pro)

  • Export your video to the Mac that you will be using. The quickest way to do this is to plug your iDevice in to the Mac and launch the ‘Image Capture’ app on your Mac, select the video in ‘Image Capture’ (make sure you select ONLY the video you want to import) and click the ‘Import’ button (not ‘Import All’ !).

  • Once you’ve saved the video file to your desktop, open it in ‘Quicktime’ and export the audio by clicking on File > Export > Audio Only.  Name this file and save it to your desktop.

2. QT- export audio only

  • If you don’t already have the ‘Audacity’ app, you will need to download it. It’s a free download:  Click here to download Audacity.
  • If you get a message saying that Audacity can’t be opened because it is from an unidentified developer, go to the Security & Privacy panel in your Mac’s System Preferences and click the ‘Open Anyway’ button at the bottom of the panel.

3. open anyway- System Prefs


  • Once Audacity opens, go to File > Import > Audio and select the audio file that you exported in Quicktime.

4. audacity- import audio

  • Once your file has imported, it should display one stereo track with audio waveforms on only one side. Go to Tracks > Stereo Track to Mono and it will convert the track to a mono track.

5. audacity- stereo to mono


  •  The track should now have only bar instead of 2:

6. audacity- mono track


  •  Go to File > Export Audio and choose what type of file format you want. It’s usually best to stick to WAV, which is what it should default to.

7. audactiy- export


  •  For this part you will need either the iMovie or Final Cut Pro app if you don’t already have one of them. They can both be downloaded on the App Store. Quit Audacity and launch iMovie or Final Cut Pro. Create a new project. Find your original video file that you imported from Image Capture and drag the file into the bottom of the iMovie/Final Cut Pro timeline at the bottom of the window.

8. drag video file into iMovie


  • Select the video file that you just put into the Timeline, making sure there’s a yellow line around it. Now Control-click the file and choose Detach Audio.

9. detach audio imovie


  • You should now see the audio track below the video track. It will be a green colored bar. Click on the audio track to select it and then hit delete on your keyboard to delete it.

10. audio detached- imovie


  • Once you’ve deleted the audio track, look for the mono audio file that you exported from Audacity. Find this file and drag it into the iMovie/Final Cut Pro timeline where the old audio track was. Make sure to line the audio track up with the video track so they have the same starting point.
  • Now you are ready to export. Go to File > Share > (whatever format you want), name the file, and save it to your desktop (or wherever you like). Open this new video file in Quicktime and the audio will now be coming out of both sides!




No input in Auria

If you are not able to get input in to Auria, follow these steps:


– On your iDevice, go to ‘Settings’.

– In the Settings page, go to ‘Privacy’.

– Select ‘Microphone’.

– Find Auria in the list and enable the switch next to it.




Can I make phone calls on my iPhone through the Apogee?

No. Though it’s possible to use iOS compatible Apogee interfaces with apps on the iphone, the interfaces cannot be used with the phone call function. The iPhone’s phone call function can only use the built-in iphone microphone, or the microphone on a headset plugged into the iPhone’s headphone jack.

How to hear input in Garageband for iPad, iPhone, or iPod Touch

If you can’t hear your input signal when using the Garageband app on your iPad, iPhone, or iPod Touch, then you will need to enable the Monitor feature of the app. This feature is located in the Input Settings menu as shown in this video:


This setting is especially important for guitar players as using Garageband’s Monitor feature enables you to hear the guitar effects built into the program. Because of this fact, this method is much preferred over utilizing the hardware monitoring feature of the Maestro app.

For more information on Apogee audio interfaces for iPad/iPhone and tutorials, check out our video page at