How do I connect Symphony Desktop to my iPhone/iPad?

Symphony Desktop can be used with your iPhone or iPad, as shown in the manual on this page.

iPad Pro with USB-C: You can use a direct USB-C to USB-C cable.

Lightning port iOS devices: You must use the Apple USB-C to USB camera adapter and a USB-C to USB-A cable. The cable is included with the Symphony Desktop. The adapter is available from Apple, as shown here.


NOTE – The Symphony will NOT connect to a Lightning iOS device using the Apple Lightning to USB-C charge/sync cable shipped with newer Apple iOS devices. The camera adapter is needed to allow the iPhone to recognize Symphony Desktop properly.

Tips for using Apogee devices with Zoom on iPad or iPhone

Using an Apogee device on your Zoom calls and broadcasts is a perfect way to improve the sound quality and performance for your audience. To get the best results out of the Zoom iOS app and your Apogee device, here are some steps and tweaks you can make:

For this example, we will use the Apogee HypeMiC connected to an iPhone, iPad or iPad Pro USB-C.

  1. Open Zoom & select the gear icon, then “Meetings Settings”, then scroll down and turn on “Use Original Sound”.
  2. HypeMiC must be connected before joining a meeting. iOS will not detect it if you connect while already in a meeting.
  3. Once you’ve started or joined a meeting, HypeMic’s status switches to “connected and working with recording software” as indicated by a single green LED. You may now adjust the Input Gain, Compression and Blend settings.
  4. On iPhone, tap the Mic-Speaker icon in the upper left corner to open “AirPlay” list, then tap HypeMic.
  5. On iPad Lightning (all iPads except USB-C equipped iPad Pros), tap the Bluetooth button in the upper left corner to open the AirPlay list, then tap HypeMic.
  6. On iPad Pro USB-C, there are no audio settings available – simply connect HypeMic before opening Zoom, start a meeting, and HypeMic is ready for use.
  7. Connect Headphones to the jack on the bottom of HypeMiC for monitoring. Use the volume buttons on the side of your iPad or iPhone to adjust the output level.
  8. If performing, such as playing a song or making a speech, it is essential that all other participants in the meeting are muted or stay muted. Otherwise if they make noise the Zoom app will shift sound to them & disrupt the performance.
    • This means the performer won’t hear the audience reactions during performance. One way to remedy is have breaks such as between songs where audience can un-mute and express their appreciation.

TIP: Have a separate person act as Meeting Host, and manage muting/un-muting and assist in sound checks.

For settings to use with the Zoom app on a Mac or PC, see this doc: https://apogeedigital.com/pdf/Using-Apogee-Mics-Interfaces-with-Zoom-Conferencing.pdf

What Apple products is the ClipMic compatible with?

iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro (10.5-inch), iPad Pro (12.9-inch) 1st generation, iPad Pro (12.9-inch) 2nd generation, iPad Pro (9.7-inch), iPad Air 2, iPad Air, iPad (4th generation), iPad (5th generation), iPad mini 4, iPad mini 3, iPad mini 2, iPod touch (6th generation)

Active Noise Cancellation isn’t canceling external noise – how can I improve it?

Active Noise Cancellation is highly dependent on the effective seal of the ear canal by properly fitting earpieces – see “How do I obtain the best earpiece fit?”. With a proper seal, Active Noise Cancellation effectively blocks noise such as air handling rumble, airplane noise, and other continuous sounds.



How can I improve the bass response of AMBEO Smart Headset?

The SMART HEADSET’s bass response depends on the proper fit of the earpieces – see this article for more information. With the proper earpiece fit, the bass response is full and even.

The SMART HEADSET app (available on the Apple App Store) offers additional customization of the frequency response with its user-adjustable EQ feature.

How can I distinguish the Left earpiece from the Right on the AMBEO Smart Headset?

Look for an indication of Left or Right (L or R) on the inside of the ear hook just above the ear adaptor. When placing the earpiece into the ear canal, the hook extends behind the ear.

How do I obtain the best earpiece fit with AMBEO Smart Headset?

Included in the SMART HEADSET package are three pairs of ear adaptors to fit various ear sizes. For the best experience with your AMBEO SMART HEADSET, it’s crucial to experiment with the different ear adaptors for the best fit. The earpieces should fit in such a manner as to seal the ear canal from external sound, to the same degree as if you were to block your ear canal with a finger. It’s not unusual that different sized ear adaptors work best for each ear. For some individuals, widely available foam ear adaptors provide a more reliable seal.

What is “Transparent Hearing” and how does it work?

Using the SMART HEADSET’s built-in mics, the Transparent Hearing feature lets you hear outside sounds and create the perfect balance between your surroundings and your music. This is ideal for bikers, walkers, joggers and anyone else who wants to be aware of what is going on around them without removing their headphones.

With the free Ambeo SMART HEADSET app (available on the Apple App Store), it’s possible to select one of three Transparent Hearing presets:

  • Reduce Level – when you’re in a loud environment such as a concert, this setting offers the hearing protection of earplugs but with a reduced level of surrounding sound.
  • Natural Level – The level of surrounding sound is at its natural level, neither reduced or amplified.
  • Amplify Level – Surrounding sound is amplified, so you can hear every nuance.

What is “Situational Awareness”?

Situational Awareness is a feature that allows you to control the amount of outside sounds you hear in the SMART HEADSET.  With the Situational Awareness rocker switch, you can enable Active Noise Cancellation, Transparent hearing or leave it disabled.

Will I get notified about Firmware/Software Updates for my AMBEO Smart Headset?

Visit the App Store to download the latest AMBEO SMART HEADSET App. From the App, you will be able to update the firmware of your AMBEO SMART HEADSET to ensure you have the latest features and functionality.