Is my Apogee product compatible with iPad Air?

YES!  The following products have been tested and are fully compatible with iPad Air:

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

¿Los productos de Apogee son compatibles con iOS 7?

¡SÍ! Los siguientes productos han sido probados y son totalmente compatibles con iOS 7 en el iPad, iPhone o iPod touch:

  • JAM
  • MiC
  • ONE para iPad/Mac
  • Duet para iPad/Mac
  • Quartet para iPad/Mac

Apogee recomienda actualizar el App Maestro cuando estes utilizando iOS 7 con los siguientes productos:

  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac

Para actualizar Maestro, simplemente pulsa el icono  “App Store” y ve a la pestaña “Actualizaciones”. Si es necesaria una actualización, Maestro aparecerá en la lista de aplicaciones y necesitaras seleccionar el cuadro de Actualización

¿Jam es compatible con el iPhone 5?

¡SÍ! Jam ha sido probado y es totalmente compatible con el iPhone 5 cuando se utiliza con el adaptador de Apple 30 pin – Lightning. El adaptador proporciona la misma conexión digital de alta calidad cuando se conecta directamente al puerto de 30 pin en los modelos anteriores de iPad y iPhone. Los adaptadores están disponibles  directamente sólo a través de Apple y no serán vendidos por Apogee.





¿Los productos de Apogee son compatibles con Pro Tools 11?

No anticipamos ningún problema y esperamos anunciar compatibilidad total para todos los productos de Apogee en las próximas semanas. Sin embargo, no podemos confirmar oficialmente total compatibilidad Apogee con Avid Pro Tools 11 hasta que el software este disponible y ha sido completamente probado. Por favor, visite nuestro sitio web para obtener la última información de compatibilidad. Si ya eres dueño de un producto Apogee, registralo yendo a: http://www.apogeedigital.com/support.php Usted recibirá una notificación de actualización por correo electrónico.

Will Apogee USB interfaces work with USB 3.0 ports on my Mac?

Yes, Apogee interfaces including JAM, JAM 96k, MiC, MiC 96k, GiO, Groove, Duet 2, Duet for iPad & Mac, ONE, ONE for iPad & Mac, Quartet, and Symphony I/O have been tested and work well with USB 3.0 ports.


Although Symphony I/O works as an audio interface with USB 3.0 ports, you will need to use a USB 2.0 port or a USB hub to run the Symphony I/O firmware updater.

How do I set my software’s I/O buffer?

The I/O Buffer setting found in most audio software is one of the most crucial, but often ignored, settings in a Mac-based recording system. When choosing a buffer setting, a compromise between the latency through the application and the amount of computer processor power accessible to the application must be made.Latency– the slight delay between the moment you play a note and hear it in your headphones after conversion and processing.

A lower buffer setting results in lower latency but less available processing power. If the application can’t access enough processor power, processor overruns may occur, resulting in audible clicks and pops or error messages that interrupt playback and recording. A higher buffer setting, on the other hand, results in greater amount of accessible processor power (i.e. less chance of overruns) but increases the latency. Determining the best setting requires some trial-and-error in order to find the best compromise.

Keep in mind that as tracks and plug-ins are added to a software session, processor requirements increase. Thus, the buffer setting that works during the early stages of a session might result in processor overruns during later stages. The best strategy is to set the buffer to a lower setting during recording and accept certain limitations on plug-in usage, and then raise the buffer during mixing to utilize the computer’s full processor power when latency isn’t an issue. With the processing power of today’s Macs, you may find that adjustment of the buffer isn’t necessary, and you can leave it at a setting for low latency and still access a sufficient amount of processing power when adding tracks and plug-ins. If you do encounter clicks, pops or software errors, don’t hesitate to experiment with the buffer setting. Please consult the section on Working with GarageBand, Logic and Mainstage to determine how to se the I/O buffer setting is found in your audio application.

Can I connect a microphone to JAM?

JAM is optimized for electric instruments, like guitar and bass specifically. However, with its 40 dB of input gain, JAM can be used with certain dynamic microphones using an XLR to 1/4” cable or adapter. We have tested both Shure SM57 and SM58 dynamic microphones and each worked well when recording loud sources such as a singer. We recommend you purchase an impedance matching transformer if you choose to use JAM for vocals.
Additionally, since JAM is a guitar interface, Phantom Power (48v) is not included. Condenser microphones which require Phantom Power will not work unless they have their own built-in power supply, such as a battery. It should be noted even with a built-in power supply, the amount of gain available is more suited to instruments rather than microphones.