My Element won’t power on when connected to my display monitor or MacBook


My Apogee Element (24, 46, or 88) doesn’t power up when I connect it to my display monitor or my MacBook. What’s wrong?



Thunderbolt devices such as the Apogee Element will only work when connected to true Thunderbolt ports. Be careful not to mistake a Mini-Display Port for a Thunderbolt 2 port or a USB-C port for a Thunderbolt 3 port:

  • If you’re trying to connect to a monitor display, confirm that the display has more than 1 Thunderbolt port. You can’t connect more than one 1-port Thunderbolt device in a Thunderbolt chain. The display will need an upstream Thunderbolt port to connect to the Mac or another 2-port Thunderbolt device in a chain and then it will need another Thunderbolt port for you to connect the Element to. A couple common mistakes people make are mistaking Mini-Display Ports with Thunderbolt 2 ports since they look exactly the same and confusing USB-C ports with Thunderbolt 3 ports since they look exactly the same. For example, the LG Ultrafine 5k monitors have 1 Thunderbolt 3 port and 3 USB-C ports. All 4 ports look alike, but only 1 of them is a Thunderbolt 3 port. You should always look for the Thunderbolt icon next to any Thunderbolt port. With the exception of the new MacBook Pros, any Thunderbolt port will usually have the Thunderbolt icon next to it. More information can be found here.
  • If you are connecting to the latest 12″ MacBook with a USB-C port, Thunderbolt devices will not work on this Mac because the USB-C port only supports USB devices, despite looking exactly the same as a Thunderbolt 3 port. More information can be found here.

Input Monitoring the Apogee Way

This article explains the two major methods of input monitoring, and why you would use one method over another.

Apogee designs its products in a way that encourages it’s users to record via the simplest, most direct, and therefore best-sounding practices. The idea is to make your work-flow easy uncomplicated. One way we do this:

Monitoring via software

By default, the Apogee interface is set so you do not hear your input signal automatically when you plug it in. This is because it’s best for your recording software to perform the input monitoring – the action of passing your input signal to the output so you can hear it. Which means you will need to open a recording app and make the appropriate settings before you can hear your input signal.

The advantage to this method is you hear exactly what your recording program is doing to your sound. If you apply effects, then you will hear those effects as you record. This is especially important for guitar players who want to use the recording software to apply amp models and effects to their guitar signal.

The downside to this method is the potential for latency (a delay between when you input your signal and when you hear it back). The more you tax the processor in your computer or iOS device (such as adding more tracks and applying effects), the more latency there will be. This is especially true for older computers that don’t have as much processing power in the first place.

If you experience too much latency and cannot reduce the problem with troubleshooting, Apogee provides a low-latency hardware monitor feature in our ONE, Duet, Quartet, Ensemble, and Symphony interfaces to get around the problem. Which brings us to the second major method….

Hardware Monitoring

Hardware monitoring passes the audio signal to the output via an internal signal path built into the interface.

In other words, instead of:
Input of interface > recording app (DAW) > output of interface,
you get:
Input of interface > output of interface.

This bypasses the recording app and eliminates the latency delay it produces. The downside is you do not hear any effects that the app applies. Using a guitar player as an example again, this means you hear the direct unaffected guitar sound in your monitor. So even though you are getting your audio recorded in the app with effects, you are not hearing those effects as you record. You only hear the complete picture after the recording is complete when you play it back.

See this article on how to setup the Maestro Mixer: Read More

Another problem with this method can come up when you also have input monitoring active in your recording app at the same time as hardware monitoring. Because you are monitoring directly via the hardware AND through the recording app, you end up hearing it twice. This can result in audio artifacts ranging from a slight phasing/chorusing sound, to an echo because the direct hardware signal combines with the slightly latent software signal.

Also think about how you would do vocal (or any instrument) punch-recording if hardware monitoring is active. Most singers I know do not like hearing themselves sing with zero effects/reverb applied. This is more difficult to setup and accomplish competently if utilizing hardware monitoring.

The more you think about it, the ideal monitoring method is directly via the recording app. Though hardware monitoring is convenient and useful if you have latency problems, it adds complexity to your setup and work-flow.

How to hear input in Garageband for iPad, iPhone, or iPod Touch

If you can’t hear your input signal when using the Garageband app on your iPad, iPhone, or iPod Touch, then you will need to enable the Monitor feature of the app. This feature is located in the Input Settings menu as shown in this video:


This setting is especially important for guitar players as using Garageband’s Monitor feature enables you to hear the guitar effects built into the program. Because of this fact, this method is much preferred over utilizing the hardware monitoring feature of the Maestro app.

For more information on Apogee audio interfaces for iPad/iPhone and tutorials, check out our video page at