Quartet

Duet, Quartet, and Ensemble Thunderbolt’s 1/4″ and XLR inputs explained

When using Duet2, Duet for iPad & Mac, Quartet, and Ensemble Thunderbolt, it is important to remember that any of the dual XLR-1/4″ combo jacks are set up so when the input is set to ‘Mic’ or ‘Line’ (+4dBu or -10dBV), only the XLR part of the jack will receive signal. This means that you will need to use an XLR cable or a cable with an XLR adapter connected to it.

The same is true in reverse- when the input is set for ‘Instrument’, only the 1/4″ part of the jack will receive signal.  This means that you will need to use a 1/4″ cable.

 

Here are some examples for setting up different types of input sources on Duet, Quartet, and Ensemble Thunderbolt:

 

Mics

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input jacks on your Apogee device.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48′ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:

Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input jacks. (be sure that you’re connecting to the 1/4″ inputs on the combo XLR-1/4″ jacks and not the 1/4″ output jacks)

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Sending Line-Level audio to your Apogee device and bypassing it’s mic-pres

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input jacks. If your Line-Level device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on your Apogee device, as they are only used for guitars/basses/keyboards.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

Not getting sound/no output from Quartet- how to set up Quartet’s input/output

Please go through these steps to ensure that everything is set up properly:

 

Setting up Quartet’s inputs:

 

Mics

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input jacks 1, 2, 3, or 4 on the rear of Quartet.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48’ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:

Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input jacks for input 1, 2, 3, or 4 on the rear of Quartet (the 1/4″ jacks on the XLR combo jacks).

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

Sending Line-Level audio to Quartet and bypassing Quartet’s mic-pres

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input jacks 1, 2, 3, or 4 on the rear of Quartet. If your device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on Quartet, as they are only used for guitars/basses/keyboards.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

 

 

Setting up Quartet’s outputs:

 

Using Quartet with DAW or audio playback software:
– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output Routing’ tab click ‘Reset Routing’.

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

 

 

Using Quartet without any software- input directly to output:

– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output Routing’ tab and route the Hardware Outputs Line 1/2 and the Headphone outputs so that they are both set to ‘Mixer’ in the routing grid. Click on the routing grid markers to move them so that Line 1/2 and Headphones are routed to ‘Mixer’.

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

 

 

What is the ‘A button’ (device ID) in Maestro for?

Most Apogee products that use the Apogee Maestro 2 control application will include a ‘Device ID’ button that can be found in multiple Maestro tabs under a graphical icon for the connected Apogee device. You will usually see this button as an ‘A’.

Here is an example of what it looks like when you have a Symphony I/O connected:

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The purpose of this button is to quickly identify which Apogee device you’re adjusting parameters in Maestro for. When you click on the button, it will light up the front-panel of the corresponding Apogee device so you can see which device you are adjusting parameters in Maestro for. Click the button again and the device will no longer be identified.

Since multiple Apogee devices can be connected and appear in Maestro at the same time, it can sometimes be confusing to know which device you’re adjusting parameters for. Having more than one Duet or Quartet connected to a Mac may not be as common as having multiple Symphony I/Os or Ensembles connected, but the ‘Device ID’ buttons are there for each product, just in case.

 

A typical use-case:

You have 2 Symphony I/Os connected to one Mac and both are showing up in Apogee Maestro. You can go to the ‘Device Settings’ tab in Maestro and change the peripheral prefix of the 2nd Symphony I/O to ‘B’ (or any other letter you want). Now, when you click the ‘B’ button (Device ID) in Maestro, the 2nd Symphony I/O will become identified.  If you click the ‘A’ button, the 1st Symphony I/O will become identified.

 

Why are the input and output level/volume popup indicators not showing up?

Several Apogee products have pop-up level indicator graphics that will appear on the desktop of your Mac when the input and output levels are adjusted from the device or from the Mac’s keyboard volume buttons.

 

If the pop-ups aren’t appearing, there are a few things to check:

Launch ‘Apogee Maestro 2’ from your Applications folder, click on the ‘Apogee Maestro 2’ drop-down desktop menu and select ‘Preferences’. Confirm that the ‘Display pop-ups’ checkbox is checked. If you don’t see this option, then pop-ups aren’t available for the product you’re using.

 

If you’ve confirmed that the ‘Display pop-ups’ checkbox is checked and you’re still not getting the pop-ups, try the following:

 

– Unplug/replug your Apogee device

– Restart your Mac

– Launch ‘Activity Monitor’ (Applications> Utilities> ‘Activity Monitor’), click the ‘View’ drop-down desktop menu and select ‘All Processes’. Type ‘apogeepopup’ in the searchbar in the upper right-side corner of Activity Monitor. Once you see ‘ApogeePopup’ displayed in the list, highlight it and force-quit the process by clicking the ‘X’ button in the upper left-side corner of Activity Monitor. Wait a few seconds and you should see the popups again after adjusting input/output level.

 

*Note for Duet Firewire and Ensemble Firewire customers*

There was a known issue with pop-ups not working for Duet Firewire and Ensemble Firewire when using any version of Mac OS 10.8. It is recommended that you use either a version of Mac OS earlier than 10.8 or later than 10.9.

 

 

Using Ensemble Thunderbolt with Quartet to expand inputs

Quartet’s optical connections offer 8 additional ADAT/SMUX digital inputs. With Apogee’s Ensemble Thunderbolt interface connected via optical, it’s possible to record up to 12 mics at a time (4 inputs on Quartet + 8 inputs on Ensemble Thunderbolt).

 

 

To setup Quartet and Ensemble Thunderbolt (or any ADAT/SMUX equipped 8 channel interface) for this application:

 

1. Connect optical Toslink cables between the interface’s ADAT/SMUX outputs and Quartet’s Optical inputs. At sample rates of 44.1-48kHz, all eight channels are transmitted over one Toslink cable – one cable between the interface and the Optical IN 1 is sufficient. At sample rates of 88.2-96kHz, channels 1-4 are transmitted over one cable (connected to Optical IN 1) and channels 5-8 are transmitted over a second cable (connected to Optical IN 2).

 

2. Connect a BNC cable between Quartet’s WC Out and the Ensemble Thunderbolt’s word clock input.
3. Setup Ensemble Thunderbolt’s routing for direct analog to digital routing:

  • First, disconnect your Quartet from the Mac.
  • Connect your Ensemble to your Mac via Thunderbolt and power it on.
  • Launch ‘Apogee Maestro’ from your Applications folder.
  • In the Device Settings tab, ensure that Optical In and Optical Out are set to ADAT/SMUX
  • Go to the Output Routing tab. You are going to route the 4 mixers to different pairs of ADAT/SMUX outputs.
  • Click in the routing grid to move the routing markers so that ‘Mixer 1’ lines up with ‘ADAT 1/2’.
  • Click in the routing grid to move the routing markers so that ‘Mixer 2’ lines up with ‘ADAT 3/4’.
  • Click in the routing grid to move the routing markers so that ‘Mixer 3’ lines up with ‘ADAT 5/6’.
  • Click in the routing grid to move the routing markers so that ‘Mixer 4’ lines up with ‘ADAT 7/8’.
  • Now go to the ‘Mixer’ tab in Maestro and click in the Mixer list in the upper left-hand corner of the Mixer tab to enable all the Mixers so you can see all 4 Mixers in the tab at the same time.
  • In ‘Mixer 1’, option-click the first 2 analog inputs faders to bring their faders up to ‘0’. Hard-pan input 1 all the way to the left and input 2 all the way to the right. Engage the solo buttons (‘S’) for both these inputs.
  • In ‘Mixer 2’, option-click the faders for inputs 3 & 4 to bring
    their faders up to ‘0’. Hard-pan input 3 all the way to the left and
    input 4 all the way to the right. Engage the solo buttons (‘S’) for both
    these inputs.
  • In ‘Mixer 3’, option-click the faders for inputs 5 & 6 to bring
    their faders up to ‘0’. Hard-pan input 5 all the way to the left and
    input 6 all the way to the right. Engage the solo buttons (‘S’) for both
    these inputs.
  • In ‘Mixer 4’, option-click the faders for inputs 7 & 8 to bring
    their faders up to ‘0’. Hard-pan input 7 all the way to the left and
    input 8 all the way to the right. Engage the solo buttons (‘S’) for both
    these inputs.
  • Go to the System Settings tab and set the Ensemble’s sample-rate to what you intend using Quartet at and then set the Clock Source to ‘Word Clock’.
  • Now, quit Maestro and disconnect the Ensemble from your Mac. The Ensemble should remember these settings.
  • Connect your Quartet back to the Mac via USB.
  • Launch your DAW and now the Ensemble’s first 8 analog inputs should be routed through the Ensemble’s first 8 ADAT/SMUX outputs into the Quartet’s ADAT/SMUX inputs.

The gain of the Ensemble’s mic pres may be controlled from the front panel by pressing the appropriate input select button and then adjusting the left-hand input encoder to the desired gain setting. To adjust other input parameters for the Ensemble, press and hold on an input select button to enter the input parameter menu where you can adjust things like engaging 48v phantom power, soft limit, group, insert, hi-pass filter, and polarity reversal.

 

4. To check input levels for Quartet, open Maestro, click the Input tab and check the ADAT (SMUX) meters.

 

Apogee Maestro crashes when I launch it

If Apogee Maestro 2 is crashing every time you try to launch it, follow the steps below:

 

 

– Quit Apogee Maestro.

– Go to your Applications folder and locate the ‘Apogee Maestro 2’ icon.

– Click once on the icon and then hold down the Command key and press ‘i’ for ‘Get Info’.

– In the ‘Get Info’ window, check the ‘Open in 32-bit mode’ checkbox.

– Close the Get Info window and relaunch Apogee Maestro.

Not getting sound/no input or output from Quartet

Please go through these steps to ensure that everything is set up properly:

 

 

Setting up Quartet’s inputs:

 

 

Mics

 

Connect your Mic using only an XLR cable (no 1/4″ adapters or cables) to the XLR input jacks 1, 2, 3, or 4 on the rear of Quartet.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and set the ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Mic’.

If you’re using a condenser mic that requires phantom power, engage the ’48’ button on the input you’re using.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

 

Guitars, Basses, Keyboards, Hi-Z Mics that have 1/4″ cables, such as harmonica mics:

 

Connect your Instrument using only a 1/4″ instrument cable to the 1/4″  input jacks for input 1, 2, 3, or 4 on the rear of Quartet (the 1/4″ jacks on the XLR combo jacks).

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘Instrument’.

Gradually bring the input level in Maestro up until you get a good level from your input source. Make sure the meter isn’t going into the red.

 

 

Sending Line-Level audio to Quartet and bypassing Quartett’s mic-pres

 

Connect the output from your line-level piece of gear (such as a compressor or external mic-pre) to the XLR input jacks 1, 2, 3, or 4 on the rear of Quartet. If your device only has 1/4″ outputs, you will need to use balanced 1/4″ to male XLR cables. You can’t use the 1/4″ input jacks on Quartet, as they are only used for guitars/basses/keyboards.

Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Input’ tab and ‘Analog Level’ drop-down menu for whichever input you’re using to ‘+4dBu’ (for use with professional audio gear) or ‘-10dBv’ (for use with consumer audio gear).

 

 

Setting up Quartet’s outputs:

 

 

Using Quartet with DAW or audio playback software:

 

– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output Routing’ tab click ‘Reset Routing’.

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

 

 

Using Quartet without any software- input directly to output:

 

– Launch ‘Apogee Maestro’ from your Applications folder, go to the ‘Output Routing’ tab and route the Hardware Outputs Line 1/2 and the Headphone outputs so that they are both set to ‘Mixer’ in the routing grid. Click on the routing grid markers to move them so that Line 1/2 and Headphones are routed to ‘Mixer’.

– Confirm that the mute or dim buttons aren’t engaged in Maestro’s output tab.

No input in Auria

If you are not able to get input in to Auria, follow these steps:

 

– On your iDevice, go to ‘Settings’.

– In the Settings page, go to ‘Privacy’.

– Select ‘Microphone’.

– Find Auria in the list and enable the switch next to it.

 

 

 

Gain Staging – How to set proper levels with your Apogee product and recording software

Use the following steps to set input and output levels on your Apogee interface. 

Before launching your recording software:

1. Turn down the speaker/headphone output level of your Apogee interface.

2. Connect your audio source to your Apogee interface. Make sure to use the proper inputs.

• If you’re using a microphone, plug the microphone into the XLR input.

• If you’re using a guitar, bass, or other high impedance instruments, plug them into the 1/4″ instrument input.

• If you’re using an external mic-pre or another piece of line-level gear, use the XLR inputs.

Quick Tip: Some keyboards and synths can be plugged into either the Instrument or XLR inputs. You might have to experiment with what sounds better.
 

3. Launch Apogee Maestro and go to the input tab. Make the appropriate selection in the Analog Level drop-down menu for the input channel you are using.

• Microphone (Mic) – depending on the Apogee interface you are using, you would choose Ext Mic/Ext Mic 48v (ONE) or Mic (Duet, Quartet, Ensemble, SymphonyI/O with MicPre module). You will need to engage the 48v button for if you’re using a mic that requires phantom power.

• Instrument (Inst) – Guitar/Bass/some keyboards

• Line Level (+4dBu/-10dBV for balanced/unbalanced connections) – This setting is used when connecting external microphone preamps and other line-level gear.

NOTE: If you have the ONE, a line-input is accommodated by choosing Ext Mic and turning the input gain all the way down.
 

4. Set the input gain of your Apogee interface.

There are two ways you can adjust your input gain:

• By adjusting the input software encoder in Maestro

• By turning the physical knob (encoder) on your Apogee interface (make sure you’ve set the knob to control the input channel and not the output level. See your User’s Guide for more information on setting this).

Quick Tip: Ideally, the level in the input meter should be as high as you can get it without hitting an “over”. If you see red in the meter, you know you need to turn the input gain down. In some cases you may need to adjust the output of the audio source you are using. You may need to move your microphone closer to the sound source or further away. You may need to turn the level of your guitar or keyboard up or down.
 

Launch your recording software, create an audio track, and put the track into input or record mode. It is a good idea to leave the fader of the track you are recording and any Master Fader for the mix set at their default setting.

5. Adjust the output level of your Apogee interface.

• Gradually increase the output level of your Apogee interface so you can hear what your input source sounds like in the speakers or headphones.

• After you get the output set to a comfortable listening level, listen for any distortion in the input audio.

• If the audio sounds bad, you may have something set wrong. Go through steps 2, 3, and 4 to trouble-shoot the problem.

Note: Two common issues are that the sound is too quiet or that it’s distorted. It may be a simple case of needing to turn the input gain up and the output level down or the input gain down and the output level up.

Is my Apogee product compatible with iPad Air?

YES!  The following products have been tested and are fully compatible with iPad Air:

  • JAM
  • JAM 96k
  • MiC
  • MiC 96k
  • ONE for iPad/Mac
  • Duet for iPad/Mac
  • Quartet for iPad/Mac