If you are experiencing input distortion with your Apogee ONE on an iPhone, iPad or iPod touch running iOS 9.2 or iOS 9.2.1 our testing indicates upgrading to iOS 9.3 will resolve the issue.

The Symptoms are:

  • All ONE for iPad & Mac inputs (internal mic, external mic, and 1/4 instrument input) have crackling and clicking distortion noise on iPad, iPhone, and iPod Touch. All is fine when use with a Mac computer.
  • Inputs were fine on iOS 9.1 and earlier, and only occurred once updated to iOS 9.2 or 9.2.1
  • Noise occurs on all iOS recording apps that use the 44.1kHz or 48kHz sample rates (when record at 88.2kHz or 96kHz in apps that support it, there is no distortion)

Recommended fix for the issue: Upgrade your iOS device to iOS 9.3

Learn more about updating to the latest version of iOS: https://support.apple.com/en-us/HT204204